Overall Satisfaction with Sisense
We are in the early stages of implementing Sisense to our sales and executive teams. We have been a company that relies heavily on the use of Excel to export data from our ERP system and prepare pivot tables for our teams to use to help understand the performance of the business. Sisense was chosen to move us from a company that was using Excel-based data that was up to 30 days old to a real-time data-driven company that can analyze and talk to data that is refreshed multiple times a day. The ease of use of the backend and frontend have allowed us to build the environment, validate the data, and roll out the initial dashboards in less than 4 months.
- Sisense owns the implementation by assigning a customer success manager that has the power to assign resources as needed to help you accomplish your goals.
- The GUI (both front-end and back-end) is very intuitive and user-friendly, which allows the company to adopt it quickly and allows the administrators to focus on the layout and usage of the dashboards.
- The technical support team and professional services team are both very knowledgeable and helpful.
- The onboarding process that you start with misses the mark. The concept is for you to start slowly and build over time, which can be a challenge if you are a technical person and want to move rather quickly.
- The exporting feature could use some improvement. There are four total options for getting the data out of the browser to be able to share, but there are no templates that allow administrators to have control of the output of the exports.
- We are in the early stages of implementation, but there has been a positive impact in the visibility to data in real time. We are operating with a four hour refresh so the sales managers get to see data as it happens during the day.
- The project has allowed us to look at our ERP data in a different way. It has made a positive impact in the way we are standardizing and cleaning up the source data to make it more accurate for our end users.
In the vendor selection phase of the project, we evaluated Tableau, Domo, Qlik, Phocas, Dundas, and Thoughtspot. The initial evaluation of overall TCO eliminated Thoughtspot. The major drivers of the project were ease of use and ease of implementation. We felt that Phocas and Dundas did not fit those requirements. Once we got to the final four contenders, we built a POC for each of them and evaluated each with our own data. Both Tableau and Qlik seemed to be more focused on everyone being power users and creating their own dashboard to research the data. We were looking to implement a product that had a small number of power users that would build dashboards and publish them to our user base. Domo and Sisense were the two products that fit that architecture well. As we allowed our internal users to evaluate the software, there was a clear preference to Sisense.
Sisense is a great tool to provide non-technical users in your business [a way] to gain visibility to dashboards that display metrics defined by power users. It is well suited to bring in multiple sources of data and provide them in one interface to your user community. It is not well suited if you are looking for a tool to allow multiple users to perform analysis on your data and constantly change the metrics and parameters that are being investigated. The focus is on power users and administrators deploying dashboards that allow users to view metrics and slice data based on filters. The dashboards look very modern and the flexibility that the designers have to shape the dashboard is great.