TrustRadius
Sisense Review 14 of 49
Sisense Review: "Still better than most of the competition by strides but needing a lot of work"
https://www.trustradius.com/business-intelligence-biSisenseUnspecified8.787101
Jonathan Ganucheau profile photo
December 20, 2017

Sisense Review: "Still better than most of the competition by strides but needing a lot of work"

Score 9 out of 101
Vetted Review
Verified User
Review Source

Software Version
Business

Overall Satisfaction with Sisense

It is currently being implemented to replace our organization-wide data warehouse and BI reporting platform. We've initially completed the data migration, and we are starting the build out of all of our organization reports as Sisense dashboards. Secondarily, we are utilizing their API capabilities to serve data to new websites we've recently launched.
  • Visual ETL and UI for data relationships and modeling within ETL.
  • Drill down and interactive reports with varying levels of filters for each dashboard.
  • Data alterations and updates are fast.
  • Their technical support has no option for immediate phone support in the event of a disaster or emergency. Their support staff is mainly located in Israel, so a ticketing system is relied on no matter what the urgency.
  • Their tech support also doesn't easily remote into your instance if you're hosting yourself to be able to quickly diagnose issues.
  • We've still been experiencing many random issues with Sisense like corrupt files and unexplained failures in production which seems very buggy.
  • Anytime deeply advanced SQL is used in the ETL section (Elasticube Manager) Sisense kind of falls apart. It needs any complex queries to be broken down into multiple, separate queries at the simplest denominator.
Sisense - in POC alongside Birst and Qlik, Sisense ran circles around Birst and Qlik and made them look stupid by comparison

Birst - ETL was super slow and complex AND requires you to learn a proprietary scripting language
Qlik - No out of the box API access to your data and also requires learning a proprietary scripting language
Pentaho - huge and bloated architecture with way too many moving parts
Sisense has many great connectors out of the box, but when it comes to connecting to REST API's as data sources, there is no way to use an actual scripting language to generate hashes or signatures with timestamps where that is needed for secure REST API access. This was a big headache for us requiring a pretty convoluted work around.
Though it is possible to share dashboards and even collaborate on design and filtering, it's not intuitively clear what changes are limited to what you're doing and what changes will be transferred to who you're sharing the dashboard with. It ends up requiring a guess and check cycle with lots of communication to get a collaborative dashboard correct.
Well suited
You don't need an actual data warehouse with historical and live data
You don't need separate solutions for ETL, DW and Reporting
You need all your data available via API's automatically

Less appropriate
You want to be to run stored procedure or cursor logic as part of your ETL (not possible in Sisense)

Sisense Feature Ratings

Pixel Perfect reports
6
Customizable dashboards
9
Report Formatting Templates
4
Drill-down analysis
6
Formatting capabilities
5
Integration with R or other statistical packages
6
Publish to Web
7
Publish to PDF
8
Report Delivery Scheduling
8
Pre-built visualization formats (heatmaps, scatter plots etc.)
9
Location Analytics / Geographic Visualization
9
Predictive Analytics
Not Rated
Multi-User Support (named login)
8
Role-Based Security Model
8
Multiple Access Permission Levels (Create, Read, Delete)
7
Responsive Design for Web Access
7
Dedicated iOS Application
Not Rated
Dedicated Android Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
6