Great System, Great Service
Michelle Stark | TrustRadius Reviewer
Updated December 23, 2015

Great System, Great Service

Score 10 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • All but Accounting

Overall Satisfaction with SmartSearch

We use SmartSearch ATS for our recruiting services as well as our CRM. It helps us keep our recruiting efforts in line and provides excellent reporting and tracking of activities. As a CRM, its been very helpful with tracking pre-close and post-close clients. We are about to launch our marketing program utilizing the various tools in SmartSearch.
  • Easy to use and very flexible. There are a lot of ways to customize it to your company's needs - both on the ATS and CRM sides.
  • Excellent customer service - every single SmartSearch team member has been professional, friendly and very quick to answer questions and help with solutions. Plus, they do great follow up!
  • They offer wonderful webinars on how to better utilize the product and provide access to some industry experts that are extremely beneficial.
  • There's some room for improvement with candidate status. If you change a status, you have to refresh your screen for that to appear. It's a minor thing.
  • It would be nice to hide certain bits of information on the web posting, but keep that information in the requisition for our records, ie, salary range, etc.
  • Increased employee efficiency in the ATS realm. It allows us to provide updated information to our recruiting customers.
  • Strong ability to use broadcast emails as a marketing tool to our clients.
  • Bullhorn,Taleo,Bond,CareerBuilder,Compass,HireDesk,iCIMS Talent Acquisition Software Suite,Mindscope,PC Recruiter,TalentRover
SmartSearch did more of what we needed it to do and did it better than any other product at an affordable price with excellent scalability. The staff is easy to work with and it wasn't a hard push to buy their product. It's web-based and has a pretty decent mobile application as well.

I think the hand off between a CRM and ATS is great. One system - one database. That is a feature we really needed.

SmartSearch Feature Ratings

Job Requisition Management
9
Company Website Posting
7
Publish to Social Media
7
Job Search Site Posting
8
Customized Application Form
8
Resume Management
8
Duplicate Candidate Prevention
8
Candidate Search
8
Applicant Tracking
9
Collaboration
7
Task Creation and Delegation
8
Email Templates
9
User Permissions
9
Notifications and Alerts
9
Reporting
9

Using SmartSearch

5 - A basic understanding of databases is helpful. Desire to simplify and streamline activities is good, too.

SmartSearch is probably the most intuitive ATS I've ever worked with from the back end administration, set up and maintenance. We have 2 brands in our company and it was easy to create the necessary templates with the appropriate logos, etc.

SmartSearch Implementation