SmileBack is a great solution for measuring customer satisfaction.https://www.trustradius.com/consumer-ratings-reviews-softwareSmileBackUnspecified8.8201012018-10-04T17:04:37.796Z
October 04, 2018
SmileBack is a great solution for measuring customer satisfaction.
Score 10 out of 101
Overall Satisfaction with SmileBack
We use SmileBack to measure customer satisfaction of tickets we work through different tiers and departments within our company. We are improving customer satisfaction by taking action on their reviews. We improve our employees through coaching on customer responses and we strengthen our relationships with our customers by listening to what makes them happy and what doesn't.