TrustRadius
SmileBack is a great solution for measuring customer satisfaction.
https://www.trustradius.com/consumer-ratings-reviews-softwareSmileBackUnspecified8.820101
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October 04, 2018

SmileBack is a great solution for measuring customer satisfaction.

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with SmileBack

We use SmileBack to measure customer satisfaction of tickets we work through different tiers and departments within our company. We are improving customer satisfaction by taking action on their reviews. We improve our employees through coaching on customer responses and we strengthen our relationships with our customers by listening to what makes them happy and what doesn't.
  • It integrates into ConnectWise Manage.
  • It alerts us with each new review.
  • Reporting from it is easy.
  • Some of the filters remain the same when revisiting the site and some have to be changed.
  • You have to update the date range each time.
  • You have to add the agents each time.
SmileBack is well suited for quick feedback on specific tickets or transactions. It is less appropriate for an overall view of a company.