TrustRadius
SmileBack - the perfect tool for experienced and first time users looking for CSAT reporting.
https://www.trustradius.com/consumer-ratings-reviews-softwareSmileBackUnspecified8.715101
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October 04, 2018

SmileBack - the perfect tool for experienced and first time users looking for CSAT reporting.

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with SmileBack

We are currently using SmileBack to track and measure CSAT scores across our entire company for our Service group (consisting of IT, Facilities and EH&S). We are using it to determine areas of improvement for our Services group.
  • SmileBack has a very good, easy to use dashboard. Their reporting is simple and effective.
  • I particularly like how easy it is to see user comments and response to the survey's being sent.
  • The users really like how quick and easy it is to provide direct feedback without complicated response mechanism or lengthy questions.
  • I would like to see a mobile app developed soon allowing managers and users of the tool be able to have access to the management portal.
  • We have only been using it a few months now and have not had any tangible ROI to date.
I reviewed two other tools and quickly chose this based solely on the the ease of implementation, end user interface, and the management portal.
SmileBack is a great tool for measuring CSAT scores and easily integrates with ITSM tools.