A stable, amazing SMTP service that was a great fit for our team
June 06, 2022

A stable, amazing SMTP service that was a great fit for our team

Cristian Muresan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SMTP2GO

We have been using SMTP2GO for about four years and have found it to be exceptionally reliable, well priced, and with a great set of tools that we use. We run a series of applications that rely on SMTP2GO, and so far, we have not had one single problem. We reached out to them because our servers were relying on the server's SMTP function to send out emails, and most of our outgoing notifications and emails were marked as spam.

Once we integrated SMTP2GO into our server and our front-end clients' applications, our deliverability rate significantly increased. We often find ourselves saving a lot of time troubleshooting deliverability issues reported by our customers, and the analytics present in the SMTP2GO backend help cut down on debugging significantly. We went from an average of 5-10 hours of troubleshooting per week to about 1 hour of troubleshooting per month, freeing up time for maintenance and development.
  • Email deliverability - SMTP2GO IP reputation has improved the number of emails we send out and aren't reported as spam.
  • Reporting - we get quick access to deliverability data, archive retrieval, and user-based metrics, which helps us determine how we bill our customers based on their usage.
  • User access control - we can easily and quickly set up new users, set quota limits, and turn off access from a single UI. This helps our team cut down the time we spend managing resources for customers.
  • Detecting abnormal user behavior such as spam increases
  • Improved reporting on user behavior and tracking after email deliver
  • Mobile app UI for accessing SMTP2GO resources
  • Reporting
  • User control
  • Archiving
  • Reduced troubleshooting time from up to 10 hours per week to 1 hour on average per month due to quick access to deliverability reports and analytics.
  • Improved deliverability - our metrics have improved the number of emails that end up in the end users' email inboxes. Our current spam rate is under 1%, while we were hovering around 5% before.
We have used the cPanel default SMTP functionality, and while it did the job, our deliverability and uptime rates were horrible. The server would often get bogged down on large mail jobs, and emails would often end up in users' spam folders. Once we switched SMTP to SMTP2GO, our deliverability and performance rates shot up considerably, with a spam rate of under 1%.

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For any application using email to communicate with its users, SMTP2GO fills that role perfectly. We have saved time troubleshooting and seeing deliverability reports. Additionally, suppose you are required to maintain an archive of outgoing emails from your application. In that case, the archiving option from SMTP2GO is affordable and excellent for maintaining an active data set for your mail. Lastly, if your server's IP reputation has suffered, SMTP2GO's excellent IP reputation will significantly improve your email deliverability rates.