Item: Wistia Record
Rating: 8
Author: Veronika Baranovska

Overall Satisfaction with Soapbox

Use Cases and Deployment Scope

Soapbox is currently used only by a few of our team members who prefer Wistia's branding and user interface compared to the competing apps. What I really enjoy about Soapbox is how easy to use it is from Day 1. As for solving business problems, Soapbox is a brilliant video and screen-recording tool that makes more personal messaging with leads and customers possible.

Pros and Cons

Pros

Beautiful user interface -- an absolute delight to use.
Editing options are easy and useful options within the web-app editor.

Cons

Better reliability: there have been times when I'd record a video and it wouldn't save (quite heartbreaking! 💔).
Improved sound: sometimes the recording would produce crackling sounds that can't be edited out.

Return on Investment

It's reducing friction when explaining complex topics to leads & customers.
We've had more memorable emails for leads, as they see a custom video is recorded for them.

Alternatives Considered

Loom, Drift and Vidyard

In terms of usability, Soapbox trumps Loom, Vidyard, and the recently released Drift Video. I'll be honest -- the integrations and live chat functions on Drift Video are attractive, but I still prefer the simplicity of Soapbox.
However, reliability is where Soapbox could improve. There have been cases where I'd try recording the same video twice on Soapbox, it would fail, and I'd have to revert to recording with Vidyard.
If Soapbox was as reliable, I'd give this product a 10/10!

Support Rating

We haven't had the chance to reach out to Wistia about Soapbox support, but I know Wistia (as a brand) is epic on all fronts -- sales, marketing & support. So if I had the need to reach out, I'm sure I'd get a reply in a prompt and satisfactory manner.

Key Insights

Do you think Wistia Record delivers good value for the price?

Yes

Are you happy with Wistia Record's feature set?

Yes

Did Wistia Record live up to sales and marketing promises?

Did implementation of Wistia Record go as expected?

Yes

Would you buy Wistia Record again?

Yes

Other Software Used

Loom, Vidyard, Facebook Pages Manager

Likelihood to Recommend

If you work in a customer-facing role like sales, customer success, or support, you may find this nifty tool extremely useful. If a picture says 1000 words, a video can tell a million, and with Soapbox, you can quickly record screen sharing videos (as well as your webcam) to deliver a personalized message to your leads or customers. What I've found especially useful about Soapbox when compared to other tools is the ability to select when to show a full or split-screen video of either the webcam or the screen. It truly adds a professional touch to your videos, and they seem so much more personal that way.
I love that it's so easy to embed a GIF into an email, and the usability is good all around.

Comments

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Soapbox may be the lovely screen recording software you have been missing!