TrustRadius
Vidyard is an enterprise video platform built to turn viewers into customers with in-depth insights and robust integrations with different customer relationship management (CRM) and marketing automation platforms.https://media.trustradius.com/product-logos/bM/pS/N0DF1AJW1TFV.PNGVidyardA free screencast software that is good2019-07-24T12:34:02.533ZI use Vidyard for video marketing to prospects, send brief weekly "sales meeting" emails to my teammates and create tutorials for both prospects and teammates. You don't have to download any software: it can be accessed easily through a Chrome extension. The best part is it is free for right now.,Easy-to-use
Free
Works with Gmail,Expand maximum recording time
Allow for use on other email platforms
More share options,10,Positive impact
Helps secure clients
Great presentation tool,BombBomb,GitHub, Heroku, Microsoft Visual Studio Code, MongoDB, Firebase, MySQL,10,10,10Robert ForemanA wonderful tool, and easy to implement.2019-06-09T04:00:00.252ZVidyard is used to create short, impromptu videos for customers and internal stakeholders. The platform allows the organization to show a "face" to our business. It is used by account executives and implementation services.,The platform is very intuitive.
The metrics for video views are great.
The ability to generate a closed captioning file is a must.,The video editing tools are very limited.,8,This tool has aided in driving traffic to our web-pages.,Snagit and Camtasia,10,9,10Abby MontgomeryGreat for explaining complicated features2019-03-19T12:53:10.068ZSale uses Vidyard a bit at our company (certain people more than others) but I use it in Customer Success. It's is wonderful for getting into to our clients quickly and in a way that is easy to understand. I used to use emails and screen grabs and arrows and then text descriptions of what they needed to do but this way I can just record a 1-minute screen share and explain how to fix their problem or use a feature etc. Some of our Support agents have started using it too.,Super user-friendly and easy to use.
Very fast and efficient.
Great support.,Being able to download and edit your footage.
Being able to switch between views (your face, the screen, your face in a bubble on the screen) within a single video.,10,It has saved me a lot of time. Writing emails is a lot faster.
Explaining complicated concepts by email is less stressful. I know people will understand and they can watch it again if need be.,,Cirrus Insight, Pendo.io, Gainsight,9,10,7Kat JoveyVidyard Review2019-03-16T09:42:41.592ZWe are utilizing Vidyard to create a library of help videos for our users to find information/quick demos on how to use basic features of our software program. Currently, a few members of our Marketing and Tech teams are using this tool. It's been a fun tool to work with and we are continually finding new ways to use it.,Easy to use.
Integrates with HubSpot.,Could provide more analytics.,9,Has helped us generate more leads.,HubSpot CRM, Proposify,8,8,8Verified UserVidyard makes you a rockstar!2019-03-01T15:00:57.394ZWe use Vidyard to help us respond quickly and easily to our clients. This works especially well with our support team. They can make a quick video to answer a question and walk someone specifically through what they need to see. Typing out the same information in an email takes a lot more time and would sometimes open up additional questions if not interpreted the way it was intended. The video helps us walk through each step clearly.,Easy to use.
Easy to send videos.,Love having the email and link options to easily send the video to other people but I would like to have a download option as well to save it to my computer or upload somewhere else.,9,Vidyard has had a positive impact as our clients love to get personalized videos!
Saved us time.,8,9,9Verified UserVidyard Delivers Video across the Customer Engagement Life-cycle!2019-01-22T13:51:50.368ZOMI utilizes Vidyard across our sales, marketing, and support engagements. Vidyard is connected to our Sales and Marketing processes via manual and automated sales and marketing outreach campaigns or one to one engagements with our sales emails. We have leveraged Vidyard's API to be able to call video in our email, landing page and social outreach seamlessly to seamlessly integrate with 366 Degrees our campaign execution platform. The Vidyard platform has been a key component in our communication strategy to leverage video across our lead and customer life cycles. Our ability to monitor and measure video effectiveness in our campaigns has been a great asset to the organization. The problem we were trying to solve was to be able to easily incorporate video across our campaigns and measure how and where video was helping in the conversion funnel.,The Vidyard API and Hosting platform has saved tremendous time and streamlined our ability to easily utilize assets across our marketing and sales channels via the API.
We like the ease of setting up Call to Action (CTA) and video capture landing pages in hours vs long extended setup of Video Assets for our campaigns.
In addition, we utilize Vidyard GoVideo for our one to one sales outreach communications that makes it really simple for our sale and support teams to communicate and make the engagement personal with our clients and prospects.,I think Vidyard is heading in the right direction. To date we have no issues or complaints.
Pricing plans and licensing should be a little easier for organizations to understand. I believe this will ease the process of getting more companies to take advantage of the platform.,10,Objective 1: Our objective was to decrease time, effort and execution of campaigns in our existing platform 366 Degrees. We have seen a positive impact on Vidyard as it pertains to the ease of execution of video across our Marketing and Sales campaigning. We were up and running on Vidyard Hosting in 2 days and our ability to execute from their API integration saves us roughly 10 hours a campaign compared to our old process.
Objective 2: Increase visibility of video engagement across our social, landing pages and email campaigns. Vidyard has enabled us to have real-time views of all video engagement that is readily available in their reporting dashboards but more importantly via the api available in our own Marketing Automation Platform and CRMs at a contact and lead level. We were trying to better align sales and marketing processes and this accomplished that 100%.
Objective 3: Decrease our time involved in customer support and product explanation scenarios. Vidyard allows us to share key videos and information that typically would be done in a case by case scenario. Vidyard's video portfolio makes it easier for our teams to share and re-share case related responses and streamline video assets in our responses.,Salesforce Service Cloud,10,10,10Brad BanyasVideo is the future of engagement, start here2019-01-24T18:02:13.465ZVidyard is being used across the sales department to:
Follow up conversations for recaps/quick highlightsIntroductions to new accountsDetailed explanations within our platformInternal training/communication,Easy to install
Easy to use at a foundational level
Quick to deploy (2 clicks to start recording),Very confusing to customize
Hard to find the responsive embedded code
Doesn't have a quick way to delete videos, takes 30+ seconds sometimes, and you are often reiterating videos,8,Efficiency (day to day), saving us hours a week
Higher engagement rates on emails (more meetings book, followups opened, etc...),Loom,HubSpot CRM, Gong.io, Loom,7,8,10Luke CochranCreate videos with a purpose!2019-01-18T22:01:09.262ZVidyard is being used by our marketing team to both store video content and also understand who is consuming our videos for lead generation purposes. Our client success team uses Vidyard to create and send personalized videos to their clients.,Vidyard does a great job at informing our marketing team which of our videos is most successful, where they are being viewed, and who is viewing them. The data we receive helps direct our content strategy and also is a part of our lead scoring strategy.
Vidyard is great for storing and managing our videos, as well as distributing them in a variety of ways.
Vidyard's GoVideo tool is fantastic for quickly creating and distributing video content.,I'm always looking for more data on what our videos are/aren't doing well. Vidyard is a great organization that is constantly looking for feedback—they've worked with me on several new features over the past years.,10,We save SO MUCH TIME with the video organization/hosting/distributing processes. Also, understanding which videos our audience likes helps me as a content creator understand how to direct further creation and not waste time making videos that won't get consumed.,,Uberflip, HubSpot,10,8,10Stephanie TottyVidyard review2018-12-20T17:02:49.397ZWe currently use Vidyard in our Sales and Support department. It is a great way to do a quick screen recording showing someone how to access or do something on the support side as well as showing them how something might work on the sales side of things. Vidyard is integrated with Hubspot (which we also use) so it makes sending a quick intro video or screen recording as easy as clicking a button.,Screen recording.
Integrates into Hubspot.
Easy to access/edit previous recordings.,Downloading an MP4 version was difficult.
I wish searching for the previous video was easier. If you have pages of videos finding an older video can be difficult.,10,Helped our Sales team close faster.
Helped our Support team give quicker and higher-quality answers.
Helped our Support response times.,,WordPress, HubSpot, ReadyTalkBryce JohnstonBe a human again via email2019-01-18T23:31:54.511ZQuick sales personalized videos.,Simple capture
Embedable link into email
Analytics,Needs to allow me to upload to Vidyard from my camera roll,10,Positive: helps land more meetings and get referrals,BombBomb and Wistia,x.ai,10,10,5Nate JebbVidyard Delivers2019-01-18T22:38:19.923ZOur marketing dept uses it for hosting videos and our sales team uses it for 1 to 1 videos.,The guided CTAs are awesome and help increase conversions.
The integrations with Salesforce and HubSpot are stellar.
The split-testing and analytics are helpful.,The UX is a bit clunky. It's not always clear where to go to do what you want.
The pricing can get a bit high,8,It's helped us increase conversions on our videos,9,7,10Verified UserEasy-to-use browser plugin for personalized sales videos2018-11-12T16:37:54.237ZVidyard's free browser extension, GoVideo, is used by the sales team to send personalized videos to prospects. We are trying personalized videos as a way to engage prospects differently and capture their attention in their inbox, so they're more likely to take a meeting and become sales qualified.,Extension is very easy to install and use
Great integration with Gmail
Analytics behind videos,Getting comfortable on video,10,Higher engagement with prospects, which will hopefully lead to more sales,,HubSpot, MailChimp, BasecampVerified UserSend more engaging email with Vidyard2018-05-17T17:09:01.567ZI worked with a small segment of our sales team to try out Vidyard and then implement a few seats. We wanted to use the software to make more valuable connections with prospective HubSpot users. We also wanted to try it throughout the sales process to share demos or product walkthroughs.,Simple user interface for recording videos.
Easy to track video activity as an individual user.
The support team was super responsive and nice.,Better analytics for the administrator would be nice.
Chrome extension crashed or needed to be re-installed from time-to-time
Price is a bit steep for a paid seat.,9,Better connect rate for sales.
Helps our team be seen as more helpful.,Wistia and Loom SystemsJuliana NicholsonDo it!2018-04-13T16:04:44.046ZWe use Vidyard in two capacities:
In MarketingAs a hosting platform for website videos of high production value.in Sales
To make quick one-off videos coming off an external webcam.
To make targetted videos to connect with prospective clients.
To connect on a personal level with prospective clients.
To describe highly technical aspects of the product we sell.
To fully explain proposals in a referenceable way.
To track levels of engagement with prospects.,Personalized video at scale
Integration into sales acceleration software
Simple to use interface,I wish I was able to edit the video in the platform and choose to change focus from the camera to the screen,10,It has allowed us to personalize our outreach more, and step away from text,Wistia,SalesLoft, HubSpot, Drift,No,10,No,Their service has always been stellar. It's hard to know what bad support is in context when it's always been great,Screen/tab recordings
Uploading to a cloud environment
Tracking analytics of the videos for optimization,Editing of uploaded videos,No,10Carlos ScottNew to video but loving the flexibility of Vidyard2016-10-31T19:11:11.535ZWe primarily use Vidyard for sales and marketing purposes. Our focus with Vidyard is to generate leads so we gate detailed video walkthroughs. In the future, we will be looking into using Vidyard to create personalized videos for sales purposes.,Excellent customization. iFrames can be used and the event builder is very strong.
Great integration with HubSpot.
Strong analytics.,The event builder is super customizable which is great, but it can be a little tricky to use at times.,9,Immediately produced a new source of leads for us as we gated a video walkthrough.,Wistia,HubSpot, Salesforce.com,5,1,Creating marketing videos
Creating in-depth video assets for sales
Sending personalized videos to outbound prospects
Sending personalized videos and walkthroughs to customers,Something we want to try is to use Vidyard for the different handoffs (implementation to success and success to sales),10,No,Product Features
Product Usability,Implemented in-house,No,Change management was minimal,10,10,Yes,Adding events
Recording and creating a playlist,10Dustin TysickGreat video tool for sales teams2018-06-25T15:58:52.046ZVidyard is mainly used for sending personalized video in 1-to-1 sales emails. It is a great and easy way to create an extremely personalized message, and very simple to use. There are also great analytics on the back end to see how your videos are performing and when they are being viewed in real time.,Easy to use
Great in depth tracking
Real time insight when somebody accesses your video,The chrome extension often needs to be logged back into to create a video
Not very straightforward on how to download a file for the video I created
I'm not sure if I can create videos from my mobile device, but that would be nice!,9,Much higher engagement on sales emails
Saves the need for a long phone call when you can just send over a short video response
Great return on investment for the reps who use the tool,Wistia,Datanyze, ZoomInfo, Salesforce.comJayme ManosValuable Vidyard!2018-03-01T22:03:53.351ZWe use Vidyard in multiple departments in the organization. In marketing, my world, we use it primarily as a distribution platform for lead-gen efforts and to manage our YouTube channel. We have also used the Hubs feature as a distribution point for our sales team. I really like the versatility that the platform allows. We can distribute video in almost any way that we need to.,So many ways to distribute and share video through the platform. I especially like that we can manage the content on our YouTube channel and keep all of our video assets in a central place.
While we haven't leveraged them to their full potential, the inline forms and CTA functions are exciting.
In-app caption translation? Yes! Makes internationalization SO easy.,We've had to create a custom responsive embed for ourselves -- it would be nice to have that be native.
It can be tough to manage the video library when you get ton of videos in your library. Better management tools would be appreciated.,10,Video is a big part of our demand gen strategy, and Vidyard has served us well,Wistia,HubSpotAlan CaplanVidYES2017-07-11T15:35:00.158ZVidyard is currently used by our Business Development team and Marketing Teams. The BDR team uses it for hyper specific reach out. Some examples are utilizing new information that comes out about a company and talking to that specific news. Another way that the team uses it is by choosing a specific title within a vertical and talking to that role specifically. The Marketing team uses it to host our current content that we've built out across different platforms.,Product Development - Always coming up with new products based on customer feedback
Green Room - Customer feedback portal where it has looped in gamification software to get people to contribute,Analytics - With virus detections there are some false clicks and doesn't always know
Workflow - There tend to be a few different places where your videos might be stored and there's not one master,8,In Enterprise sales with an 18-month sales cycle, it's difficult to pick out an exact ROI but we've driven a few key meetings with Vidyard
2x higher response rate on initial reach out,Brightcove Video Cloud,LinkedIn Sales Navigator, SalesLoft,5,1,Inviting people to events
Prospecting
Refreshing the pipeline by keeping people in the nurture stage up to date on what is going on,We use it for follow up calls to send data sheets to people after cold calls
We send videos during an event so people know where we are and how to find us at a show,I would like our Sales Reps to use Vidyard in the sales process to help them move steps along the sales cycle.,10Kevin TarbellVidyard: the only choice for Enterprise SaaS video2018-02-22T19:36:05.572ZWe use Vidyard and GoVideo for several use cases at RouteThis:
Marketing uses it to host videos that capture leads and data on inboundsSales uses it to send personalized videos to leads inside emailsProduct and support uses it to create how-tos and answer questions customers haveInternally I also wish to use it in future to shoot quick internal videos and to give internal product updates,Easy to host video and customize the look of the player
Easy to integrate/embed video onto your websites
Top-tier lead capture an analytics on video watching
With the GoVideo product, shooting a video with product screen captures is easier than with any other software
Amazing customer support,Backend user interface is a bit cumbersome
If you use the Vidyard hosting pages they aren't very customizable,10,Leads Vidyard's videos capture produce more revenue than the cost of Vidyard's service, so we're positive on ROI right there
Intangible boosts on opens, follow throughs by using their 1-to-1 videos in emails,Wistia, youtube and Vimeo Pro,Dropbox, HubSpot, ZenHubMatthew GardnerVidyard for Financial Firms2017-07-06T18:47:47.911ZLead generation is the core use, where we gate and track video viewing lengths. This also helps us analyze video performance to see what is working and what isn't in videos.,Tracking
API connecting to SaaS products
Analytics,Deeper analytics
User Interface,8,Helps with tracking ROI of video,5,3,Posting and hosting videos in a track able way.
Looking at video performance overtime and by video.
Finding the spots where viewers drop off at heavier rates.,We were able to see how different sections of videos perform and where big drop-offs actually occurred on industry standard practices, allowing us to apply new and more effective methods in the industry.,We are looking at ways to bring in more channels, and potentially assist in selling.,10,No,Price
Product Features
Product Usability
Analyst Reports
Third-party Reviews,We would have taken a better look at our current position, and looked to see if we were able to have the infrastructure in place to bring immediate gain from bringing on the vendor. We jumped the gun, but have been happy with the selection, although the functionality did define our content strategy a bit more than we would have liked.,Implemented in-house,No,Change management was minimal,The method that Marketo would read the data for tracking/scoring caused some issues. But, there was a release that removed these old issues, and now makes tracking and scoring much easier/transparent.,9,9,No,Yes, we ran into an issue where a comment section was added on our video, so I requested help on solving this, while concurrently running through the in-depth knowledge base. I was able to find the answer, but support also messaged me very quickly with the same answer, and then finding out that I had solved it, they took the time to see if they could help me solve any other issues I may have, which I took full advantage of, and they jumped on that issue as well.Mathew KuehlVidyard Review2018-03-27T20:23:44.375ZWe currently use Vidyard both in sales and marketing. Our sales team uses Vidyard to record videos and email them to prospects, while marketing uses the platform to host our content videos that are on our website. Currently, sales and marketing is the only department using Vidyard. The biggest problem Vidyard helps with is the ability to host our marketing videos so we can track engagement and attribution.,It is very easy to record videos. Our sales team uses Vidyard to record training sessions, so it's very helpful for that.
It's very easy to embed videos on our website and in emails. The different options of code provided make it very simple.
We like how easy it is to customize the videos using our branding and colors.
We like having an integration with Pardot and Salesforce so we can keep an eye on metrics.,We wish we had more buy-in on the sales side in regards to video recordings in emails. But they seem to perform better when they are not sending videos. I think there is a stigma there since not everyone is comfortable recording themselves.
I feel like the platform itself could be more user-friendly. I don't like how I have to take so many steps to complete tasks.,8,We have seen an increase in video engagement and have been able to tie that directly to opportunity dollars, so that has been great.,Vimeo and Wistia,WordPress, Pardot, Crazy EggVerified UserVidyard and ViewedIt makes life easier2017-09-08T20:37:59.024ZOur sales, marketing and even our support teams are using Vidyard to help with customer questions about how to use the product, create content around how to use the product, and to just send a little personalized message to a prospect or current customer. We're able to keep track on whether or not the person viewed the video and how much of it they watched which is especially useful for our outbound prospecting efforts and figuring out what works and what doesn't.,It's easy to use.
The integrations with Gmail and SalesLoft are HUGE for me and our team.
It helps create a brand around myself and my prospects and customers can see that I am a real person.,Being able to edit a video can get confusing at times.,10,It's help with getting meetings at conferences and increased my response rates on emails when I use it.
Customers love that if they have a question on how to use something I can just send them a quick video showing and explaining exactly how to use it.,CloudApp,SalesLoft, Salesforce.com, Outreach, ZoomJon MazzaVidyard is a great video platform for marketers2016-12-20T21:23:21.697ZOur Marketing department uses Vidyard to host all our videos. This ranges from product demos and overviews, to recorded webinars and company interviews. We use Vidyard to easily manage all our videos on our website and on landing pages via email campaigns. Before Vidyard we used Youtube and that had too many limitations.,Analytics - I like to see how many people have watch a video, where, and for how long. This is great data for future videos and how we use them.
Events - Events allow you to add more to your videos such as forms, links, pop outs and more to engage even more with the viewer and for us ultimately get them to contact us to learn more.
Sharing/Embedding - After I finish uploading a video and configuring the player Vidyard makes it easy to share the embed code for adding to our website. I like the control of adding variables to the code such as setting the default play quality (1080p).,Inline Embed Code - We have a very responsive website and for some reason the embed code that Vidyard provides won't work well with our site. Things are unaligned or don't show up at all. To get around this we have to use the Lightbox embed code, which is fine, but it would be nice if they had a better solution for sites like ours that don't play nice with their code.
Filters - There should be an option to set a Filter globally and it's set the next time I log in. Currently I have to reapply a filter every time I log in and to every video in order to get the accurate reporting I need. Mainly excluding my views and my co-workers views.,8,The only positive so far is we are able to see how many people interact with our videos. This is a big positive for our marketing team. We have not measured video ROI yet.,,BrightEdge, Slack, WordPress,Uploading videos
Setting splash screens
Viewing player stats
Sharing videos,Configuring events can be tricky - the timing is a little hard to figure out and the editing the look of the event could use a lot of help.
Filters need an option to be globally set and always remain enabled even after log out.
Duplicating - When duplicating players it is set to automatically duplicate the video, when there is no need. This option should be off by default. Our account is only up to 50 videos so we don't need any wasted entries when they weren't specifically needed.,8Billy BarkerHow Vidyard Works for Account-Based Marketing2016-12-20T21:16:28.520ZWhen we first started using Vidyard in 2015, “ABM” was just a buzzword for the B2B marketing industry. Terminus wanted to go beyond the buzz to truly build a category for ABM. Our CMO, Sangram Vajre, came up with idea for #FlipMyFunnel, flipping the traditional lead-based marketing funnel on its head to take an account-based approach, laser-focusing on best-fit contacts and customers for marketing. With #FlipMyFunnel, we’re adhering to the mantra, “a rising tide lifts all boats” and through various video campaigns are attempting to challenge the status quo of B2B marketing [using Vidyard].,Vidyard is able to integrate with pretty much everything. We use it in our Uberflip hub / Resources library for hosting our customer case study videos.
The way our #FlipMyFunnel team has been able to grow the community using video is just incredible. They used video to invite contacts to register/attend #FlipMyFunnel events in San Francisco, Atlanta, Austin, and Boston, and each of these events had hundreds of people attend (Austin was the largest with almost 600 attendees). All of the sessions at #FlipMyFunnel events were recorded then replayed as a Virtual Summit [using Vidyard]. The montages from these events are top notch and used to help drive registrations for future #FlipMyFunnel events.
Our sales development reps have also started producing their own personalized videos to use in outreach. The proof is literally in the pudding.,The one thing I'd like to see Vidyard do differently is reporting at the contact level. Other video marketing platforms can show you who from your database watched each video, down to the minute. We haven't been able to do that just yet.,10,We appreciate everything the Vidyard team has done and are so thankful for our partnership.,Wistia,Uberflip, PardotLauren PatrickGreat analytics with room to grow2016-12-20T21:11:26.024ZVidyard is currently used by our marketing department for video hosting and analytics, letting us see exactly where people start and stop watching our videos, as well as how often they click through to watch our videos. This lets us figure out what customer prospects are most interested in, which thus helps us adjust our video strategy and, to a lesser extent, our messaging.,Detailed analytics for start and stop points in video as well as percentage of video watched.
Some purchasable customizations, including personalized videos.
Easy-to-use interface and great customer support.,Some parts of the UI can be clunky at times, such as ambiguous buttons and taking several clicks to get to what you really want to see.
Marketo integration still needs a bit of work for more complicated processes, but Vidyard seems to have just taken Marketo as a client, which should improve the process.
Native lead gen forms on videos don't support automatic mailing of assets.
Lack of auto-save on some parts of the page; it can be easy to forget to save your progress.,7,Improved messaging in video and other mediums due to transparency of viewer interest.
Created new lead channel (video) by implementing Marketo-based lead gen forms at the end of each video.,Optimizely, Hotjar, Crazy EggAndrew Hsieh
Unspecified
Vidyard
67 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
