1. Home
  2. Case Management Software
  3. Bonterra ETO Reviews
  4. User Review of Bonterra ETO
ETO Feedback
December 11, 2017

ETO Feedback

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Social Solutions ETO

We use ETO to track progress on outcomes for each of our programs across the entire organization. While all programs enter data into the system, some are more sophisticated around outcomes tracking than others. We are consistently working to provide internal systems and supports for programs to transition from outputs tracking to outcomes analysis across the organization.
  • Centralization - ETO allows for a level of customizability that means any program data can be collected and input into ETO, eliminating the need for tracking in various, disconnected spreadsheets or other systems.
  • Reporting - ETO's built-in relationship with SAP Business Objects is a fantastic way for organizations to ensure that they are able to deliver actionable information from data that is entered into the system.
  • Training - Social Solutions provides amazing training opportunities for administrators and report writers, enabling organizations to take advantage of the system's custsomizability without the associated cost and time constraints of relying solely on the system provider for new reports or additional features.
  • Browser Compatibility - ETO is most compatible with Internet Explorer, causing frustration for staff members who want to use browsers like Chrome or Firefox.
  • User Friendliness - While ETO has undergone many updates to make the system more user friendly, there are a number of upgrades that could be made so that the look and feel of the software is more intuitive, cutting down on the amount of training time for staff as well as potential data entry errors.
  • Training - While Social Solutions offers wonderful administrator and report writer trainings, I've noticed that there is less training associated with more technical, software-related tasks that are still important for organizations to know. Some examples would be system architecture (how to set up sites vs. programs to match your organizational structure), system maintenance (examples of what sort of auditing should be done to ensure system security and appropriate access, and examples of how organizations can track changes made to the software).
  • We have been able to more confidently pursue grant funding as we are now able to demonstrate progress toward outcomes.
Social Solutions has provided more training and support around software configuration than other systems I have experience using or configuring. Their staff seem to be knowledgeable about the work that nonprofits do, making customer service calls regarding system setup and maintenance easy, as there is less explaining when it comes to requirements. I also like that the system is integrated with SAP BO, as it allows for customizable reporting, making data entry more attractive to program staff because they can actually see the data they put in in a useful way.
For an organization looking for a customizable information system that can allow for centralization of data, ETO is one of the best options. Organizations that are not very large, however, may be faced with a price tag that is out of their range for an information system.