June 28, 2019
Score 10 out of 10
Overall Satisfaction with SolarWinds Database Performance Analyzer
The product best serves its purpose as it works in the background on databases that we have configured as licensed targets. Having almost 400 databases across many environments and platforms, it assists in allowing me to "watch" the customer databases that are needing to be watched with more than just casual monitoring. It allows me to watch wait-issues across releases of our product specific to that customer. It is an invaluable tool.
- Ability to drill down to wait for the issue and have a clear path as to what may be causing the issue.
- Ability to quickly add a new target and the ease of installation and upgrades.
- Reporting features to group my most troublesome customers into a daily report in one email.
- Excellent customer support on any issues I can't immediately solve.
- At this time it solves all my needs, and it appears that your folks have the pulse of this tool as the releases always give me something better to use.
- Has assisted in solving numerous performance issues.
- Has assisted in documenting changes in the behavior between releases, thereby simplifying the analysis of the problem.
- Has assisted in providing technical recommendation to the improvement of our software product.
A couple of years ago I did research on a number of products to assist me in providing on-time accurate information about our customer databases. I had a couple in mind back then. I then attended our local Oracle Users Group Annual Conference, where a large number of vendors were present. I approached your booth and your folks answered all the questions I had at that time, which allowed me to pursue the purchase of your product with the approval of my management.
A user jabbers to me that over the last week or so the EDI-messaging appears to be slowing down. My first step of course is to glance at the logs from the database to see if there are any database issues, and I rarely find anything there. My next step is to pull up that customer in DPA and look for trends in the time period the user has described. I have yet to not find a direct correlation to the time periods the user has described and the graphical output in DPA. From there it is a simple task to determine which queries are causing the issue, if it's a resource issue, can it be addressed in the short term or do I need to do further research for a longer term solution.