User-friendly, could use a bit of polishing up!
December 03, 2015

User-friendly, could use a bit of polishing up!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sparkcentral

Sparkcentral is being used by our organization across a team of 10, separated by two states. It helps us respond to customers via social networking channels ,Twitter and Facebook.
  • Sparkcentral is user-friendly and easy to learn.
  • Sparkcentral leaves room for notes to be left about your customer, so you can remember information for the next time you talk.
  • Sparkcentral's topic feature allows us to filter out easier questions to newer team members.
  • I'd like to see Sparkcentral work out their kinks. Our team often has small bugs that aren't resolved after reporting that we just work around.
  • I'd like to see a feature where we don't have to log out/in between Twitter accounts to favorite a Tweet from a specific account or view a direct message from that account.
  • Sparkcentral has helped our team reach our response time goals.
I think it is user-friendly, so it's great for basic CRM functionality.