Stellar Tool for Customer Facing Teams to Find Content
December 31, 2024

Stellar Tool for Customer Facing Teams to Find Content

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spekit

We implemented Spekit in a Sales Organization use-case. We needed Speks/ Spekit accessible in Salesforce to guide sales representatives through the stage gates and key fields in our new Sales Process. Our team has also included key Marketing materials within Spekit to have reps find what they need when they need it. This has now expanded to our Marketing and Renewal Management group due to the success of the implementation.

Pros

  • Customer Feedback- I have a voice!
  • Stellar Implementation Support
  • Great Customer Communication
  • Accessibility of CSM/ Account Team

Cons

  • Click Through Analytics
  • SharePoint Integration (very new)
  • Dashboards -although improvement consistently
  • Increased win rates
  • Less questions to the Enablement team
As an administrator, it is very easy to navigate. I can easily see which content is performing well, which content has not been touched. It's simple to teach new team members how to create content. We have added new authors easily in multiple groups in the business.
We selected Spekit because of its superior customer service and ability to handle our use case to have our Salesforce Stage Gates fully populated. The ability to have a definition "on-page" for Salesforce fields was critical for us.

Do you think Spekit delivers good value for the price?

Yes

Are you happy with Spekit's feature set?

Yes

Did Spekit live up to sales and marketing promises?

Yes

Did implementation of Spekit go as expected?

Yes

Would you buy Spekit again?

Yes

I would recommend Spekit for use cases for any customer facing group or even internal support team. This tool is useful if have several disparate systems and need a reference Chrome Extension that can follow you wherever you are in your workflow. If you are trying to solve the problem "content lives in too many places", this is the tool for your organization.

Comments

More Reviews of Spekit

  1. Home
  2. Sales Enablement Software
  3. Spekit Reviews
  4. User Review of Spekit