Item: Spekit
Rating: 9
Author: Brandon Stokes

Overall Satisfaction with Spekit

Use Cases and Deployment Scope

Spekit is the just-in-time learning platform for our Sales & Customer Success team. When our customer-facing team members need information in the blink of an eye, they turn to Spekit. Spekit not only has a instance for our organization, our teams also utilize both their browser extension and embedded links - particularly in Salesforce - for quick reminders, hints, and tooltips in order to save precious time when preparing for and on calls with customers.

Pros and Cons

Pros

Embedded links on multiple webpages but especially Salesforce
Browser extension that doesn't take up too much real estate
Creating Speks has gotten even easier with improved formatting options and AI assistance
Our Spekit CSM is exellent to work with

Cons

Could use a Confluence importer tool to make migrating pages easier

Return on Investment

Since we (CS Enablement) implemented and built out Spekit, we have had a drastic drop in numbers of questions and requests from our stakeholders. We need to run numbers, but the decrease has been substantial.
Our CS team (around 50) has recorded over 10,000 Spek views over the first two quarters of 2024. This has been incredibly-well used by our post-sales teams.

Usability

Spekit is incredibly easy to use, both as a content creator and as a user. Additionally, organizations that use Salesforce can realize the maximum benefits of Spekit and its embedded Speks to accounts, leads, cases, contacts, opportunities, etc.

Alternatives Considered

Coda, Atlassian Confluence and Microsoft SharePoint

Spekit may not be as robust as Confluence or organized as SharePoint, but its use of embedded tooltips (Speks) and browser extension put it in the S Tier for "just-in-time learning" platforms - particularly for customer-facing teams.

Key Insights

Do you think Spekit delivers good value for the price?

Yes

Are you happy with Spekit's feature set?

Yes

Did Spekit live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Spekit go as expected?

I wasn't involved with the implementation phase

Would you buy Spekit again?

Yes

Other Software Used

monday.com, Atlassian Confluence, Microsoft SharePoint, Coda, WorkRamp, Seismic Learning

Likelihood to Recommend

Spekit is extremely well-suited for customer-facing teams who truly have a business need for "just-in-time learning." While we all benefit from the concept of just-in-time learning, organizational representatives who must perform to a high standard in front of external-facing stakeholders particularly benefit from having quick access to processes, definitions, answers, contacts, and more in a tool that is easy to navigate.

Spekit may not, however, be well suited for cash-strapped organizations that already have a content management tool like Confluence or SharePoint and can't afford to meet their customer-facing teams in the middle. While Confluence and SharePoint serve very important needs, they don't do a particularly good job of making content easy to find in a pinch. Spekit does.

Comments

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Best option out there for "just-in-time learning!"