Spiceworks - Great IT Tool
June 13, 2014

Spiceworks - Great IT Tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

7.1.00027

Overall Satisfaction with Spiceworks

Spiceworks is being used by our information technology department to better service our county. We use it for its ticketing system as well as its inventory system. The ticketing system allows for easy customization and allows user to enter tickets through a ticket portal that ties into their window's credentials. The Inventory system does periodic network scans of many devices from PCs and printers to network switches.

Pros

  • Great Ticketing system
  • Great Inventory System
  • Awesome Community of IT professionals willing to help you with issues.

Cons

  • Because this is a free software there are periodic required upgrades that have to be done.
  • Some required updates change how the program reads some code so custom codes may have to be re-done
  • Better customer service through custom coded feedback forms when tickets are closed
  • Increased employee efficiency by having all work listed in one location
  • Increased knowledge of what is going on with the network through network scans
The program has a good fit for our department and we have already written custom java code to make it meet our needs.
The program is designed for an IT department. It may work for other departments but not as well.

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