Spiceworks - Great IT Tool
June 13, 2014
Spiceworks - Great IT Tool
Score 9 out of 10
Vetted Review
Verified User
Software Version
7.1.00027
Overall Satisfaction with Spiceworks
Spiceworks is being used by our information technology department to better service our county. We use it for its ticketing system as well as its inventory system. The ticketing system allows for easy customization and allows user to enter tickets through a ticket portal that ties into their window's credentials. The Inventory system does periodic network scans of many devices from PCs and printers to network switches.
- Great Ticketing system
- Great Inventory System
- Awesome Community of IT professionals willing to help you with issues.
- Because this is a free software there are periodic required upgrades that have to be done.
- Some required updates change how the program reads some code so custom codes may have to be re-done
- Better customer service through custom coded feedback forms when tickets are closed
- Increased employee efficiency by having all work listed in one location
- Increased knowledge of what is going on with the network through network scans