Strong community and the price is right!
September 16, 2015
Strong community and the price is right!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Spiceworks
Spiceworks is used over the entire organization. Unfortunately, when I was in the construction retail business, not many users were very technically adept. Having to log onto a website, log in using domain credentials, submitting a ticket via the portal and following/tracking their ticket via the portal was not really too user friendly. Our users did not have the patience to learn to use it, rather opting for phone calls or direct emails.
Our IT department on the other hand used Spiceworks much more thoroughly, and it helped us audit machines, track reboots, update the knowledge base, and more! I enjoyed using it for the short period of time I did so.
- Lots of community support
- Easy to navigate GUI
- Lots of free features that are fully built and worth using
- End-user ease of use
- None, didn't use it enough as an organization.
ChangeGear is a full blown IT management system and does lots of things very well, but the beauty of Spiceworks is that its not as complicated to use as ChangeGear. (I only used both systems for 6 months as basically Help Desk Tech, so I didn't use the system for more than that.)