April 04, 2016
Score 9 out of 10
Overall Satisfaction with Spiceworks
Spiceworks is being used by our IT department only, currently. We installed it initially to use it to inventory our network. We have recently started using it for service monitoring and various other uses via plugins and add-ons.
- Network device inventorying.
- Locating new devices and rogue devices.
- Inventorying installed software to maintain compliance with guidelines.
- Keeping up with hardware specs for life-cycle management.
- Identifying unusual network traffic.
- Keeping up with server up-time and alerting if a server or cloud service is down.
- Asset location tracking.
- Verifying Warranty information on brand name PCs.
- Their help desk feature, while robust, tends to be a little quirky for end users.
Spiceworks Help Desk Feature Ratings
- Device Inventory management
- Rogue Device detection
- Network Mapping
- Identification of Applications on Workstations.
- Workstation hardware specifications analysis.
- Looking into the helpdesk features which appear quite robust.
- Internal FAQ and Knowledgebase.
Evaluating Spiceworks and Competitors
The fact that it cannot use Microsoft SQL for its db, but instead it self-installs it own little SQL lite. This makes it difficult for us to use it with our primary reporting server/service.
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Like to use
Easy to use
Feel confident using
Requires technical support
- Overall the product is simple to set up and get up and running in a minimal amount of time.
- I wish Spiceworks would support installation on Microsoft SQL as opposed to forcing the use of its built in SQL-lite which makes reporting outside of the UI difficult at best.