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Spiceworks Review 19 of 44
"Spiceworks IT Department review"
https://www.trustradius.com/help-deskSpiceworksUnspecified8.5168101
Zach Olsen profile photo
September 06, 2016

"Spiceworks IT Department review"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Spiceworks

We chose Spiceworks as a help desk ticketing system for our IT team. It works amazing, is easy to use and set up, and does everything we need it to and more. We use it as a way for users to submit tickets to our IT Department by email; assign the tickets, track the ticket history and even look at past ticket history. It does a lot more but we do not use most of the features or are not currently utilizing them. The best thing about it is that it is free and the support is free too! Another great feature is the forums and articles where lots of other IT professionals get together to talk and answer questions. We use this quite often to help with issues that we might be facing or read how others are using technology in their workspace.

We highly recommend it, in fact we have to many other professionals, even in our own organization.
  • Help desk
  • Forums for IT issues
  • Articles
  • Scanning of network devices
  • Purchasing piece is a nice try but found it is not very useful
  • Great for ROI, we use it daily and there is no cost.
It's great for a help desk ticketing system, that does not need to be very robust. It works great for our environment, and actually does it pretty well. We stopped using another product that we were paying for that was much more complex and expensive because Spiceworks was so simple. You can't beat the price also.

Spiceworks Feature Ratings

Organize and prioritize service tickets
10
Expert directory
9
Subscription-based notifications
8
ITSM collaboration and documentation
10
Ticket creation and submission
10
Ticket response
10
External knowledge base
Not Rated
Internal knowledge base
Not Rated
Customer portal
Not Rated
Social integration
Not Rated
Email support
10
Help Desk CRM integration
Not Rated