TrustRadius
Spiceworks: The Basics & More
https://www.trustradius.com/help-deskSpiceworksUnspecified8.4193101
Richard Bird profile photo
September 16, 2016

Spiceworks: The Basics & More

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Spiceworks

We use Spiceworks across our organization. We primarily use it as a help desk and ticketing system. We also use some of the other inventory and reporting features and have considered using other third party applications with Spiceworks. It has provided users with a single point to report IT issues and provided us in IT with a great way to track ticket issues and our time spent in different areas.
  • Help Desk
  • Reporting
  • Inventory
  • Vendors
  • Ticket templates for when users submit different types of tickets or a different template with different questions/fields could be used.
  • Recurring tickets on a schedule for maintenance type items.
  • Ticket workfows (not just checklists) for things like employee onboarding and exiting where different tasks & steps are preassigned to different techs with parallel & consecutive processing flow options.
  • Free with paid cloud based option.
  • Easy to implement.
  • Strong Integrated online IT community
  • None
Other than via video's I haven't really used other options. Spiceworks was easy and free from the start, plus the community and I hooked. Entry was easy, other options seem be a bit more involved to try out.
Help Desk is great!
Inventory is pretty good.
Monitoring is a bit weak.
Vendor/Purchasing is weak, but great vision.

Spiceworks Feature Ratings

Organize and prioritize service tickets
10
Expert directory
5
Subscription-based notifications
7
ITSM collaboration and documentation
4
Ticket creation and submission
10
Ticket response
10
External knowledge base
10
Internal knowledge base
10
Customer portal
10
Email support
10