Spicework the hot chilli to help give you a kick.
February 15, 2018

Spicework the hot chilli to help give you a kick.

Iain Young | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spiceworks

I use Spiceworks to perform an inventory of my network and devices. I also monitor security and track issues and apply patches within the different apps it uses. it lets me control IP addresses check on tickets that clients generate using the client portal. The appearance can be changed to show what tools are being used to monitor issues.

Overall a good application to use.
  • Monitor devices. it collect all devices using ip address.
  • Monitor application licenses.
  • It shows everything at a glance.
  • Have a larger knowledge base
  • Have a better list of security applications on the market.
  • Increased income and clients
  • Positive impact by improving my knowledge
  • Better overview of my networks
not tried any others as of yet
The desktop version is good for small business and also using the online version means you can work from anywhere, Tickets from clients mean you can respond quicker than some other apps. The Spiceworks community has knowledgable members who are always willing to share experiences and tricks and tips for your business.

Spiceworks Help Desk Feature Ratings

Organize and prioritize service tickets
8
Expert directory
9
Subscription-based notifications
9
ITSM collaboration and documentation
9
Ticket creation and submission
9
Ticket response
9
External knowledge base
9
Internal knowledge base
9
Customer portal
9
IVR
9
Social integration
9
Email support
9
Help Desk CRM integration
9