TrustRadius
Spiceworks - Cheap and Easy Solutions
https://www.trustradius.com/help-deskSpiceworksUnspecified8.4193101
Phillip Barrios profile photo
Updated April 17, 2018

Spiceworks - Cheap and Easy Solutions

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Spiceworks

I currently use Spiceworks as my helpdesk application, my network inventory manager, and to host a company portal, where employees can access information that has been shared by IT. Spiceworks has made it easier to manage the devices on my network and to evaluate their relationships and configurations. It also provides a great platform for communication from IT to the rest of the company. In addition to the services provided by Spiceworks, I also utilize the Spiceworks community, for tackling issues that I haven't been able to wrap my own head around. The Spiceworks community is a GREAT place to get feedback on ideas, answers to questions, and help with overall challenges.
  • Network Monitoring -This application works pretty well, is lightweight, and not very intrusive. It does lack a bit of detail, and you can't do anything with MiBs, but for simple up-time monitoring, it works great.
  • Spiceworks Helpdesk -This application is great. I use it to manage tickets submitted by our employees. This allows me to not only maintain an easy line-of-communication, but also allows me to see trends in ticketed issues.
  • Spiceworks Community -Great group of people. There's always good discussions taking place in user threads. Whether it's troublehooting, problem-solving, or just throwing ideas around, the Spiceworks user community is a great place to get some feedback on your thoughts.
  • Spiceworks Portal -I use this to communicate important information to our employees. I also host a lot of FAQs and How-Tos on the portal.
  • Spiceworks Network Monitor -Could use more integration of MiBs and also a more flexible implementation of SNMP versions.
  • Spicworks has provided a cheap alternative to the expensive software solutions provided by bigger vendors
Spiceworks was much simpler to install/implement. OpenNMS caused me several issues as I made it through the install, and then the finished product was not very impressive. I feel like I could have benefited from a more guided installation process, as there was some guessing on my part, which I suspect led to the less than satisfying end-result.
Spiceworks is well-suited for small-to-medium sized networks. I use it on 5 networks that are all connected via VPN. In this setup, I can set up the remote sites, to report back to the primary site, so that they are all tied together and cooperating. Spiceworks may not work as well, or be as necessary, where money has been invested in more sophisticated software that handles aspects of what Spiceworks covers.

Spiceworks Feature Ratings

Organize and prioritize service tickets
9
Expert directory
9
Subscription-based notifications
9
ITSM collaboration and documentation
9
Ticket creation and submission
9
Ticket response
9
External knowledge base
10
Internal knowledge base
9
Customer portal
9
IVR
9
Social integration
10
Email support
9
Help Desk CRM integration
9

Using Spiceworks

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Help Desk is the best and easiest to use! I use this system to support our entire organization.
  • The network inventory is also a great tool! Keeps a great historical record of our assets, and can maintain a collection of associated warranties, files, and other documentation/files per asset.
  • The community. I LOVE the community. It's a great place to hash out problems that you've been fighting with.
  • The network monitor is not the easiest to use. It is a simple setup, but is limited in how you assign devices to the monitor, as well as with controlling what versions/credentials are used for SNMP. Also, there is no ability to add MiBs.