Spiceworks - Cheap and Easy Solutions
Updated April 17, 2018
Spiceworks - Cheap and Easy Solutions
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Spiceworks
I currently use Spiceworks as my helpdesk application, my network inventory manager, and to host a company portal, where employees can access information that has been shared by IT. Spiceworks has made it easier to manage the devices on my network and to evaluate their relationships and configurations. It also provides a great platform for communication from IT to the rest of the company. In addition to the services provided by Spiceworks, I also utilize the Spiceworks community, for tackling issues that I haven't been able to wrap my own head around. The Spiceworks community is a GREAT place to get feedback on ideas, answers to questions, and help with overall challenges.
- Network Monitoring -This application works pretty well, is lightweight, and not very intrusive. It does lack a bit of detail, and you can't do anything with MiBs, but for simple up-time monitoring, it works great.
- Spiceworks Helpdesk -This application is great. I use it to manage tickets submitted by our employees. This allows me to not only maintain an easy line-of-communication, but also allows me to see trends in ticketed issues.
- Spiceworks Community -Great group of people. There's always good discussions taking place in user threads. Whether it's troublehooting, problem-solving, or just throwing ideas around, the Spiceworks user community is a great place to get some feedback on your thoughts.
- Spiceworks Portal -I use this to communicate important information to our employees. I also host a lot of FAQs and How-Tos on the portal.
- Spiceworks Network Monitor -Could use more integration of MiBs and also a more flexible implementation of SNMP versions.
- Spicworks has provided a cheap alternative to the expensive software solutions provided by bigger vendors
Spiceworks was much simpler to install/implement. OpenNMS caused me several issues as I made it through the install, and then the finished product was not very impressive. I feel like I could have benefited from a more guided installation process, as there was some guessing on my part, which I suspect led to the less than satisfying end-result.
Spiceworks Help Desk Feature Ratings
Using Spiceworks
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Help Desk is the best and easiest to use! I use this system to support our entire organization.
- The network inventory is also a great tool! Keeps a great historical record of our assets, and can maintain a collection of associated warranties, files, and other documentation/files per asset.
- The community. I LOVE the community. It's a great place to hash out problems that you've been fighting with.
- The network monitor is not the easiest to use. It is a simple setup, but is limited in how you assign devices to the monitor, as well as with controlling what versions/credentials are used for SNMP. Also, there is no ability to add MiBs.
Yes, but I don't use it