My Thoughts!
December 13, 2018

My Thoughts!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spiceworks

Spiceworks is a nice site to use when looking for help in the IT industry. They have free tools which can really help when you do not have the budget to pay for these services. I have used their inventory/monitoring tools as well as their ticketing system. The monitoring gives you an easy to understand interface and can show you data that can help your network. The ticketing system can integrate with it and show what past issues you have had on your devices. This can really help to understand when it is time to upgrade/replace.
  • Reviews. I can go to Spiceworks and look at user reviews on products that I may be interested in. There is a good mix of vendor/msp/and users.
  • Community. They have a large community of users that will comment on issues you might have. It is a great place to start and see if an issue you have has already been resolved.
  • Free tools. They have different free tools that can help you in daily tasks.
  • The free tools aren't always as feature rich as paid ones but if you look at the price it is still well worth it.
  • There are a decent amount of vendors which can be useful but sometimes they are just trying to sell you a product.
  • Comments are useful but sometimes go off in a weird direction and can be entertaining but sometimes not useful.
  • ROI is great as I use free tools.
  • It has helped keep better inventory tracking.
  • No negative.
It just gives a different user base and opinion. I would recommend using both to come to a decision on a purchase.
I think Spiceworks is great for SMB and probably not as well suited for enterprise. You will probably be using paid tools in an enterprise environment, and the free ones will not be useful. I think the reviews and comments can apply to all, though, depending on the need and/or situation.

Spiceworks Help Desk Feature Ratings

Organize and prioritize service tickets
Expert directory
ITSM collaboration and documentation
Ticket creation and submission
External knowledge base
Internal knowledge base
Customer portal
Not Rated
Social integration
Email support
Not Rated
Help Desk CRM integration
Not Rated