Spiceworks: the best help desk and inventory program by far, and its FREE!!
Andrew Shannon | TrustRadius Reviewer
December 11, 2018

Spiceworks: the best help desk and inventory program by far, and its FREE!!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Spiceworks

We use Spiceworks for two purposes: for its inventory tracking capabilities to keep track of all our our IT infrastructure, and also we heavily use the help desk feature across our whole organization, which allows us to manage and track support issues and their solutions all within one central place, and to easily recall past issues and their solutions.
  • Help desk trouble ticket system, which is great for tracking the status of issues within your organization. It allows users the ability to submit help requests themselves, and it allows teams to update and track the tickets.
  • Inventory tracking of all your equipment with lots of details about each piece of equipment, like the patch level of computers and the location for equipment or the last time it was serviced or updated.
  • Spiceworks is free!! You can't beat a free solution, and the community behind Spiceworks is huge. Their forums are filled with fellow IT pros willing to help each other out if you submit a question.
  • Spiceworks is pretty flexible in the inventory tracking area but it would be nice to be able to create multiple custom fields because sometimes I need more than one customizable field.
  • Spiceworks offers apps for managing things from your phone, but it's a very text-heavy app. It would be nice for it to be a little more graphical for some of the lower-end users out there.
  • Spiceworks offers 2 different apps, one for their forums and accessing the Spiceworks community, and another for the help desk features. It would be nice to have them combined into one app.
  • On the positive side, Spiceworks has streamlined our inventory processes, and having everything within an app makes the IT teams' lives so much easier now.
  • On the positive side, Spiceworks has made getting support and tracking the status of your support request way better for everyone across our whole organization.
  • Also on the positive side, the lives of the IT support staff have been improved because it makes it easy to log all your support information in one place, and then also be able to search and find it later if you ever run into the same problem again down the line.
Spiceworks was the best solution by far, and it was also free, so it was impossible to beat. Also the community of IT pros using Spiceworks is huge and makes it even more of a clear winner. When it comes to help desk and inventory software, there was not really any competition when comparing to Spiceworks.
Since Spiceworks is a free solution, it's hard not to recommend it to anyone. It's great for IT pros looking for inventory tracking and management, and also those looking for a help desk ticketing system, which is searchable and makes it easy to recall past tickets and their solutions and see the history of an issue withing your organization. The apps make it really handy to view when you are on-the-go, too. Even if it's not a perfect fit for your needs, since its free, its hard not to find a way to fit it into your needs.

Spiceworks Feature Ratings

Organize and prioritize service tickets
10
Expert directory
5
Subscription-based notifications
9
ITSM collaboration and documentation
10
Ticket creation and submission
7
Ticket response
8
External knowledge base
10
Internal knowledge base
9
Customer portal
9
IVR
Not Rated
Social integration
5
Email support
9
Help Desk CRM integration
7