TrustRadius
TrustRadius is a review platform for technology buyers to discover feedback from real users.https://dudodiprj2sv7.cloudfront.net/product-logos/T5/Og/01W2TTB3MK0Z.pngTrustRadiusTrustRadius provides a valuable service2018-10-16T14:37:02.380ZI was using TrustRadius to explore email marketing and email automation companies, as I was not satisfied with our current program. I have the authority and responsibility to research the options, make the final decision, and purchase. I wanted to research all the options, and TrustRadius made it easy by having a long list of (all?) the options.,To understand my options (i.e. build my short list or long list)
To compare products,The best reviews are the ones that are detailed, including how they use the service, how easy or difficult it is to learn and use, and what features they found useful. It is also very beneficial when they also include the negatives. When someone says "there wasn't anything that needed improvement" it isn't nearly as valuable. I learned just as much from the negatives as from the positives.,I liked that the reviews all included both the positive aspects of the service and the negatives. It helped understand exactly what was being offered, and what needs we might need filled elsewhere.
I liked that most of the review pages included a summary of the email marketing and automation company, the list of features, and many included a note regarding the fee structures (free, freemium, paid, etc.)
The inclusion of how each reviewer used the service was also a big benefit.,Most of the pages did not include a link to the email marketing company. That made the search more time consuming as I had to leave TrustRadius to search for their website. It's such an easy thing to include, and seems odd to leave it out.
Some of the pages didn't include the fee structure, but more importantly, it would be have useful to include a note whether a company was intended for high volume users (or small/medium). I'm not looking for an enterprise plan, and it would have saved a lot of time to not have to go to the websites of each to discover that's their primary audience.
It would be nice to be able to have an option to save a review page, to make the shortlist right in TrustRadius - defnitely not a huge deal, but a "nice to have" feature.,10,For the companies that I short listed, I did a Google search on each. I checked out their websites, which was sometimes enough to knock them off the list (because the pricing wasn't within our budget, or because they were tailored to enterprise level clients, which Abrazo and Coze is not). Then I checked reviews online, which matched reasonably well with those provided on TrustRadius (but not nearly structured as well).,TrustRadius made the process really easy by A) compiling the listing of providers, and by having some structure to the reviews - how the companies were using the service, their general thoughts on the service, and the listing of positives and negatives for the service they are using. Other sites were more willy nilly and although they provided a review, it was harder to compare and contrast, as they don't provide the same sort of information.,MailerLite, Slack, WordPressAnna AndersonTrustRadius = Trust!2018-09-17T17:11:39.067ZOne of our team's key responsibilities is to find new tools and platforms which help us with increased productivity. Though there are a lot of different platforms for finding new tools and gaining insights TrustRadius has stood out with its comprehensive reviews. The reviews are detailed and help our team to make well-informed business decisions.,To understand my options (i.e. build my short list or long list)
To compare products
To determine what to ask a vendor
To validate vendor claims
To confirm my decision
To find evidence to support my recommendation to colleagues or my client
To see what other users think of the product I am currently using,Usually, reviews which cover a lot of details and scenarios are most helpful. That said, we usually look for the genuineness of a review. Most of the time, very short reviews like we find on other review websites do not give a complete understanding and there is a chance that the reviews are not genuine.,The review process on TrustRadius is really long compared to many other platforms. Longer reviews help us with details that otherwise would not have been possible.
TrustRadius tags the LinkedIn profile of the reviewer as well so that we can have guaranteed genuineness.,It would be great if TrustRadius provided us with the option of connecting with the reviewers directly so that we can have queries answered.
The UI looks primitive but that is highly subjective and it may change as the time goes by.,10,We usually start off the evaluation with a simple search of relevant tools on Google and then refine the tools using a variety of review websites like TrustRadius, G2 Crowd etc. We take all these inputs and make an aggregated score to finalize the product selection.,TrustRadius was not our primary review website, however that changed over time because of detailed reviews TrustRadius offered compared to other review websites like G2 Crowd and Gartner Peer Reviews.Sundeep GopalTrustRadius Brings a Sense of Product Use Within Reach2018-09-10T16:35:09.384ZIn my recent use of TrustRadius for Buyers, I was researching UTM generation or management tools. My agency has a client that is in desperate need of better reporting. We know we need to build a spreadsheet of UTM links, but we're hoping we can automate parts of the process. TrustRadius was used to see how companies were using the top UTM tools. This was quite helpful in evaluating cost implications. I am the lead strategist for our agency. I also lead operations, so I'm driving most technology recommendations. In this instance, we are in the interest stage of the buying process.,To understand my options (i.e. build my short list or long list)
To compare products
To determine what to ask a vendor
To find evidence to support my recommendation to colleagues or my client
To see what other users think of the product I am currently using,I prefer reviews that showcase a decent understanding of the need for the tool, along with detailed descriptions on how the tool is being used. Many times, reviews can be really generic, especially the positive ones, which makes you wonder what is driving the review. I appreciate that TrustRadius tries to get at the elements that matter when help one make a sound purchasing decision.,The scores are great.
The verified reviewers are clutch. I have followed up with reviewers in the past to get more information on a product.
I like how they've managed to appear on every product search I've ever done. I should just bookmark the site already.,Don't have anything to add.,9,There's good old Google. That usually avails sites like TrustRadius and Capterra. I also spend lots of time on the various sites of the platforms of interest. Lastly, I like to read articles written by others that compare tools. They tend to provide helpful insights as well. TrustRadius is quite complementary to my research process.,Unfortunately, I don't plan to spend any time discerning the difference between platforms. Sorry, guys.,SharpSpring, Act-On Software, Trello, SE RankingHubert Sawyers IIITrustRadius is my go to when evaluating new solutions2018-09-07T16:56:17.268ZI've relied on TrustRadius for a number of technology solution evaluations. Most recently, we were evaluating data enrichment and cleansing solutions to integrate with our marketing automation and CRM platforms.,To understand my options (i.e. build my short list or long list)
To compare products
To find evidence to support my recommendation to colleagues or my client,I look for comparison information and details on pitfalls, best practices, and product misinformation or misconceptions.,Extensive ratings on different solution attributes.
Customer commentary on best practices, pitfalls, misconceptions.
Ease of use in finding reviews, tools, etc. - clean navigation.
Breadth of platforms lists on TrustRadius.,A few instances where software I was evaluating wasn't listed on TrustRadius.,9,Vendor provided information and internal peer experiences.,I would say it's much better than other review sites I've used, with its closest competitor being G2 Crowd, but the breadth of providers is better on TrustRadius.,Salesforce.com, Engagio, Synthio, Workfront, Box, Jifflenow, atEvent, Google Analytics, Concur Travel and Expense, SnapApp, Brainshark, Oracle EloquaDan McGinnIf you are looking for genuine reviews then I would definitely pick TrustRadius over others.2018-09-04T16:29:58.202ZWe started of as a small hospital some time back and it was my responsibility to setup IT and Marketing teams. Every time we have to procure new tools we had a lot of options to choose from. This is where TrustRadius was really helpful. One thing I observed is that TrustRadius usually has a long list of items required to complete a review, which helps the website to garner genuine reviews. It was easy to choose products even if there are very few reviews because we certainly knew that they were genuine. I would choose TrustRadius for trusted reviews any day and this helps us with taking well informed business decisions.,To understand my options (i.e. build my short list or long list)
To compare products
To determine what to ask a vendor
To validate vendor claims
To confirm my decision
To find evidence to support my recommendation to colleagues or my client,Ratings are just not enough to take decisions. There are many instances where an exceptionally rated product would not be of much use in certain scenarios. In-depth reviews are the need of the hour considering a variety of teams and variety of requirements. Any review of the product which explains the scenarios where the product is used is highly valuable, rather that a review which has only a rating.,The reviews are really detailed.
Exhaustive list of things and questions in a review.
Reviews are of good quality.,One thing that would work against TrustRadius is that it has really limited number of reviews compared to other websites.
Exhaustive reviews, even if they are genuine, will be very few because not everyone can take the time to write a detailed review.,9,We generally use Google search to find the software and review websites like TrustRadius and G2Crowd for sorting our the choices and picking the right software that fits our business.,TrustRadius has helped us take some really good decisions, however we were skeptical about the quality because there are very few reviews that were available but that perception did change after taking a chance a couple of times. Detailed reviews are definitely deserve a special mention.Parikshit Potnuri
Unspecified
TrustRadius for Buyers
111 Ratings
