TrustRadius
TrustRadius is a review platform for technology buyers to discover feedback from real users.https://dudodiprj2sv7.cloudfront.net/product-logos/VW/1x/C48SFILK1B55.PNGTrustRadiusWhy I trust TrustRadius for what works.2019-02-06T14:54:25.832ZWe had a client who needed to cut through the BS of sales pages and look at what real users had to say. No hype but real people who use the product. The client needed a CRM that works out of the box and was easy to use. Every vendor told us the same thing. Not everybody could have the best product. When you read the reviews on the site you are only seeing the best of the best. I need to know what real problems other people had and are they in the same niche. My client trusts me to be right.,To understand my options (i.e. build my short list or long list)
To compare products
To determine what to ask a vendor
To validate vendor claims
To confirm my decision
To find evidence to support my recommendation to colleagues or my client
To see what other users think of the product I am currently using,I look for problems that other people have. When did they use it? A review 6 months ago, might not be what they have today. Also what type of business was it that made the review. Also, what are the people saying? Did they like it but not a good fit? I look for how likely are they to recommend it. The 7-8 review really tells what's happening. The 1-2 ratings just have the wrong product, to begin with.,Last updated. It's important to have recent reviews.
Reviewer's Company Size. That tells me if I am even in the right market. If it's out of the budget I can skip it.
Pros and Cons. Getting real reviews from people who use the software is the next best thing to buying, learning and reviewing it. We can now see if its a good fit by the company size and when it was updated.,Could Reviews be sorted by niche? I see the niche by the profile. But could I sort on that?
Is the client still using the software 3,6,12 months later?
Please make the font dark. https://screencast.com/t/FX7WQ26C The light gray is hard to read.,10,Youtube. Ask friends. Facebook groups. Nothing beats real people sharing what works and what doesn't. Skip the hype. It makes finding out what's real and what's just sales page copy easier. I can use the reviews to back up things that might not be a strong point in the sales process. On the other hand I can find things that might not be huge to other people but are massive to me.,The people are real. I can see and Google about them. It's not a bunch of fake reviews that are all 5 stars. Shows what's not great about the software. Talks about what the real use case was for it. Did it not work because it was the wrong product, or the product didn't live up the sales copy?,HubSpot, AdRoll, Google Ads (formerly AdWords), WordPress, Adobe Photoshop, Asana, Slack, Thrive, Google Analytics, Adobe AnalyticsCharles KirklandA Review on Reviews2019-02-01T15:19:25.163ZAs Chief Editor and a founding member of Open Dialogue, Ideas, and News (ODIN), part of my duty is managing content direction and keeping track of the editing process. To keep things on track, I knew I needed to utilize a capable but relatively simple project management software so that my team could contribute to the process without unduly burdening themselves. TrustRadius was very helpful when it came to researching which software to use because I knew I could trust their reviews to be from real people who actually had experience with the products.,To understand my options (i.e. build my short list or long list)
To compare products,I enjoy listed pros and cons in my reviews as well as a description of what the reviewer uses the product for, so I can know how applicable their experience is to my situation. I for one don't put too much stock in a product's star rating, as it's a pretty ambiguous scale.,Reviewer Accountability, the fact that reviews are linked to your business profiles
Having a multitude of ways to view review information
Having product competitors and alternatives listed with the reviewed item,It's somewhat hard to find the about section on the website. I really didn't know what I was interacting with in terms of site purpose at first.
I think what you provide is good but not enough people know about it. Increasing brand awareness is something I think could be worked on.,10,Tech review blogs were my main source of research and comparison. That source does (usually) provide more of a user story, but the information contained in TrustRadius reviews was much more compelling and helpful.,TrustRadius is the only pure review site I use. I do check reviews on product pages but I know that those can be paid for and so little trust is put in them.,Trello, OneNote, SmartDrawAddison RubleI trust TrustRadius to shorten the radius of vendors I need to evaluate2018-12-14T15:59:44.898ZI was trying to get a better understanding, personally, of the players in the usage analytics space. I run a hockey-website with some friends and we're interested in being able to track our users as they traverse the site. Myself, and two friends are in charge of the decision making process.,To understand my options (i.e. build my short list or long list)
To compare products
To see what other users think of the product I am currently using,Online reviews matter because they are peer-provided. We need sites like yours to create and maintain a site that encourages your customers to leave reviews, monitors the reviews they leave, and continually improves in its services. It also helps us run our business better today. Reviews that are both positive and negative help provide balance to our evaluation.,Ranking of vendors
Detailed history on the vendors business profiles
Peer-reviewed commentary
Identifying competitors in their space,Linking to market collateral would be nice
Any pricing information
Customer service model details,9,Mainly talking to other colleagues in the web-design space to see who they recommend. Other than that, we are reliant on the internet to give us the information that we need. Search engines such as Google, Bing, etc.,Employers, clients, colleges and customers are increasingly using Google as their sidekick before making important decisions. But it's important that sites like TrustRadius exist to aggregate the most important of information so people like me do not have to spend to much time evaluating competitors and enable me to make quick decisions on how things will need to work for me.,SAP Analytics Cloud, Camtasia, CimplAllan YogasingamTrustRadius - For Reviews You Can Trust, Because They've Already Deep-Researched Themselves!2018-11-08T19:03:50.360ZI volunteer as a CODiE Award Judge for the SIIA, and am also CEO of my own SW co. So you can imagine the frustration I met sifting through the myriad communications technologies available to find the one that my CCO would find simple, yet powerful enough to use on a critical project.
Finally I chose the one that my CCO thought would meet all of his needs. The demo went seamlessly, but the paid version was a nightmare. We had 50 video interviews backed up and the early group of them was less than ideal. We were on deadline, and I was at a loss as to what to do.
The worst thing was that "other review sites" claimed that the software we chose was great. Now what?,To understand my options (i.e. build my short list or long list)
To compare products
To determine what to ask a vendor
To validate vendor claims
To confirm my decision
To find evidence to support my recommendation to colleagues or my client
To see what other users think of the product I am currently using,Transparency - if there aren't any cons, I look at when the review was done as sometimes, it takes an expanded use before one shows up. TrustRadius is great at asking reviewers to update if it's been awhile, too!
How a reviewer uses it - There's lots of great software out there, but what works great for one company might not be great for another. It all depends on the end-user's environment. So the more descriptive the user's scenario is, the better!,Highly disciplined process of reviewing which technology to list, long before the buyer looks at it.
Highly detailed reviewer questions, where TrustRadius's questions readily extract what insights will really matter to a buyer.
Professionalism of the TrustRadius staff, who are truly committed to ensure that they understand what buyers need to know in advance, so that the buyer's purchasing decisions are the right choices for them.,More reviews - we all greatly value the well disciplined process TrustRadius uses when a new technology comes through. These days, due to companies finally investing upfront in understanding end-users (there have been plenty of years when it was all 'live R&D',) truly great tech is coming to market faster than ever.,10,I used technology peers, traditional sources such as Forrester/Gartner. I Googled "easy to use videoconf tools."
Ironically, the tech we chose that failed in the field, was given great ratings on other sites.
I'd been using TrustRadius long enough to quickly see that if Videxio was on their "available to review" list, it had passed a very high bar! From there, my own demo/trial simply re-confirmed that it was a great choice.,I had searched video conferencing/unified communications tools on a few other sites. There are 30+ of them. So I ignored the Goliaths I knew and went through the ones that were new to me.
What other sites did not show me was Videxio, largely because Videxio had great ratings but too few. It's the best kept secret in video conferencing, for whatever reason.
But TrustRadius had it right on their list! Too few reviews, didn't matter. I knew there was quality behind the fact that Videxio even made their list, and the product was high quality indeed.,iMovie, Adobe Acrobat DC, SeoSamba for Wordpress EnterpriseJackie BassettReviewing Reviews2018-10-24T21:18:27.831ZWe are looking for a non-profit donor management system. I am in charge of purchasing this platform. My systems administrator also assists in this process. Our current donor system is cumbersome but does a lot for us. We are looking for a system that runs reports, can email, print letters, and calibrates with the U.S. Post Office.,To understand my options (i.e. build my short list or long list)
To compare products
To determine what to ask a vendor
To confirm my decision,Reviews should be as objective as possible. They should highlight factual information based on actual usage inside a company. Reviews that are full of hyperbole or scant of valid information cause me to look past them. I value evidence and experience from a company's user in concise, but well-written verbiage.,A concise list of companies
Visually easy to read
Having reviews of each company,With companies less than 10 reviews, please say there is not enough data to recommend.
Rank them from top review to bottom.
Have the companies write their blurb, not stock blurbs from TrustRadius.,9,I planned to call the companies, collaborated with my colleagues, and visited each website. We will start trial periods for each. We will also do a cost-analysis. Reviews will work in tandem with these resources. They will aid, but will not make the ultimate decision for our non-profit company for donor management software.,TrustRadius is a good site because it vets the people who writing reviews. It also calls for sane, purposeful responses. Sites like Amazon or Internet-based selling websites do not vet and because of it have crazy responses. TrustRadius is clean, easy to understand, and helpful in making a purchase for our non-profit company.,Blackbaud CRM, Adobe Illustrator CCLauren Nowak
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TrustRadius for Buyers
133 Ratings
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