TrustRadius
TrustRadius is a review platform for technology buyers to discover feedback from real users.https://dudodiprj2sv7.cloudfront.net/product-logos/T5/Og/01W2TTB3MK0Z.pngTrustRadiusA plain old product review2018-04-25T22:05:04.300ZMy role includes matching software solutions to business requirements, so it's important to be able to quickly evaluate products on the market. I manage and develop Salesforce and integrations between our Salesforce platform and other applications for finance, marketing, data collection and analysis, and a handful of frontend web apps for customers. I work alongside a system admin, a web developer, and multiple data analysts, all reporting to a project manager.,To understand my options (i.e. build my short list or long list)
To compare products
To determine what to ask a vendor
To validate vendor claims
To confirm my decision
To find evidence to support my recommendation to colleagues or my client
To see what other users think of the product I am currently using,I skim reviews, looking for patterns of positive or negative experience, so short reviews with one or two concrete details are the most helpful. I'll stop for long reviews if it describes an interesting or unique situation that is relevant to my own business requirements. Reviews that are 'clever' or 'catchy' are more distracting and less helpful.,Site design: great UX
Helpful organization of categories
Good content on the B2B review ecosystem,Would love to see more vertical-specific categories
Category overview content could use links to relevant resources where I can continue to educate myself on the category
The ability to request reviews of specific products,9,I usually just google the product names I'm looking for, and hop around reading various results. Before TrustRadius, I didn't have a specific go-to site for reviews.,Consistency of quality reviews and usability stood out to me.,Yes, reviews gave me ideas for more specific questions to ask when vetting products and service plans.Tim ShoresTrusting TrustRadius2018-04-24T19:26:57.289ZMy company needed a new HRIS solution that was fully integrated with payroll, HR, timekeeping, onboarding - the whole 9 yards. Finding a company that would meet our requirements took quite a bit of time. I spent hours doing demos and researching products.,To understand my options (i.e. build my short list or long list)
To compare products
To validate vendor claims
To confirm my decision
To find evidence to support my recommendation to colleagues or my client
To see what other users think of the product I am currently using,I look for well-balanced reviews from actual users that were not written in what seems to be a heightened emotional state. I look for reviews that share why the decision was made to purchase the software, what the implementation experience was like and what the user experience over time has been like. I appreciate reviews that share the positives and negatives though I distrust reviews that are 1 star with comments that say everything was awful. These tend to be expensive purchases and there had to be something one liked about the software to begin the implementation and user process... so it's hard to image there is nothing good about the system. One star may be deserved but some clear reasons need to be described.,Ability to review just about any piece of software out there!
Their persistence in seeking out software users to do the reviews so TR users have a wide range of reviews to peruse.
Both positive and negative elements of the software are reviewed.,Easier comparison chart that is printable for presentations.
Ability to more clearly see what modules a company offers within their HR software. It's difficult to determine sometimes if the software is payroll only, timekeeping only, payroll and HR but not applicant tracking and onboarding, etc.,10,Also looked at G2.com, financesonline.com, capterra.com and softwareadvice.com. I like G2's grid - it seemed to include more software than the one on TrustRadius. I like that FinancesOnline provided their own score. That helps balance out the user scores. Capterra has these great speedometer type graphics that make the data easy to read. SoftwareAdvice does not allow you to search for a specific company and is difficult to use.,I like TrustRadius. I like the depth of the reviews, the TrustMaps and the ease of navigation. G2 offers many of the same features. I think TrustRadius is easier to read and use than FinancesOnline and Capterra. The user interface on TrustRadius is great.,I use the reviews to take pointed questions back to the vendors. All the vendors have been very aware of their online reviews. :) The vendors had ready answers but I still appreciated the chance to dig and probe deeper into the software. I also use the reviews to help set realistic expectations. No software will solve 100% of an individual business's needs. So it's only prudent to make sure I know how the software will benefit us and where it will not be able to help.Dana Mortimer, SPHRReview of a Review Site. Reviewed.2018-04-24T14:52:05.721ZWhen researching technology solutions, prospective buyers have myriad influences and options to wade through. Reviews are an important part of the buying decision. Unbiased, trusted reviews are the holy grail. When I was researching options for a new LMS/CMS solution for a $4B worldwide retailer a few years ago, I needed to examine all the current options available and decide which providers to include in the RFP stage. Even at this early stage, user reviews can prove to be a valuable resource. I'm looking for candid, real-world examples. I want to hear more about the shortcomings of the solution than I do about the accolades. Every solution has opportunities to improve, I need to decide if I can live with them.,To understand my options (i.e. build my short list or long list)
To compare products
To find evidence to support my recommendation to colleagues or my client,I want real use cases in the reviews I read. I don't want hyperbole. I don't want marketing- or sales-speak. I want the good, the bad, and most importantly the UGLY. The most valuable reviews for me and the ones that include a healthy dose of cons to balance the pros. I can read about the pros for days on the vendor's website. I need to understand if the cons are large enough to dismiss the solution from consideration, not relevant to my use case, or small enough to not be a problem.,I really like when reviewers are brutally honest about their solutions' shortcomings. It's important to show both sides for prospective buyers. All solutions have "warts" and I'm always grateful when reviewers show them in their reviews.
TrustRadius does a good job of organizing and structuring reviews so that they are easy to peruse, but just as easy to dive into the details. The UI is thoughtfully crafted.,Newer technology solutions take a while to gather reviews. This puts them at a disadvantage out of the gate in the buying process.
While I appreciate the TR score and the level of explanation provided, it is still difficult for an average user to truly understand when comparing scores solution-to-solution.,10,Understandably, this section isn't as relevant when reviewing the review site. But, I certainly had other review sites in mind when evaluating TrustRadius. Even sites like Yelp & TripAdvisor influenced my thoughts about TrustRadius.,TrustRadius is the leader in tech solution review sites. It has the most unbiased, candid reviews I can find. Their promise and commitment to buyers is real. They vet every review. They can be trusted. This is important when prospective buyers are making multi-million dollar decisions and when they're making $500 ones too.,User reviews absolutely help me form and shape the questions I ask vendors when seeking solutions. I'll reference use cases, ask about their plans to remedy problems, etc.Chris SallesStop searching...use TrustRadius!2018-04-24T14:38:29.325ZWhile working on a new project requiring a cloud-based database, I used TrustRadius to review opinions of those who had done this previously. This was a new project on which I was the only one working so I had the freedom to make the decisions myself.,To understand my options (i.e. build my short list or long list)
To compare products
To confirm my decision
To see what other users think of the product I am currently using,I primarily look for reviews that are current (less than 6 months old), and most closely match the technical environment in which I will be working. I this case, I was working with Ubuntu so I was able to quickly and easily narrow my search to similar implementations.,The reviews are plentiful.
The reviews are current.
The reviews are made mostly by my peers in the technology world making them much more applicable.,TrustRadius can always find improvement by gathering more, and more diverse reviews.
By continuously growing the list of reviewed products, TrustRadius will become ever-more valuable.
It would be helpful if the main search bar allowed the use of logical operators to narrow search results from the very beginning.,10,I began with a Google search as my primary starting point. I also searched Reddit, YouTube and a few blogs. YouTube in particular complemented TrustRadius because once I narrowed my product search, I was able to view a number of videos regarding the product to simply confirm what I had already found on TrustRadius.,TrustRadius stands out because the reviews are written by professionals and reviewed by professionals before publication on the site. Other sites return about 100 "garbage" hits for every useful hit. I find the hits on TrustRadius to be nearly 100% useful and accurate. By using TrustRadius I save time, effort and ultimately corporate money, which is always a laudable goal.,As of yet, my reviews have not directly impacted my interaction with B2B vendors.Ken SparksTrustRadius Radiates Trust!2018-04-20T19:15:30.286ZWhen I last used TrustRadius we were looking for a solution that would let us have a better handle on reviews posted for our company on public review sites. A company that was suggested was ReviewTrackers. At the time, the company was still relatively new to the hospitality space, but we were quickly won over. Within the buying process, I collected all necessary data and shared with several immediate superiors the key points that would make the technology work for us.,To validate vendor claims
To confirm my decision,When reading product reviews, there are a couple of things I look for:
Relevance - Is the review featured on the brand's site? Is this review recent or is it outdated? Does it feed in organically or was it cherry picked? If the boxes are not checked on this, then I cannot trust the review.Accuracy - Who left this review? What narrative does their story tell?A passionate review that lends itself to extravagant & hyperbolic language cannot be trusted,Readability for consumers is key. Reviews are laid out in a way that is friendly to the eye and easy to skim quickly.
Verified and Vetted Users. Knowing the review is from an actual verified current consumer and has been vetted for accuracy is a huge positive.,I have nothing to contribute that would improve the service. I am abundantly satisfied.,10,For the particular company that I was researching, I did not have to do much else when it came to market research. I was able to find all of the information I needed here.,The diligence to accuracy and accountability of the reviewer is a testament to TrustRadius. Pushing for details and well thought out responses is far more than what I have experienced when I have been asked for reviews on other platforms.,The reviews I found helped cement the trust I had with our B2B vendor, as their claims were supported by the reviews I read.Jason Hatfield
Unspecified
TrustRadius for Buyers
78 Ratings
