TrustRadius
TrustRadius is a review platform for technology buyers to discover feedback from real users.https://dudodiprj2sv7.cloudfront.net/product-logos/T5/Og/01W2TTB3MK0Z.pngTrustRadiusTrustRadius - For Reviews You Can Trust, Because They've Already Deep-Researched Themselves!2018-11-08T19:03:50.360ZI volunteer as a CODiE Award Judge for the SIIA, and am also CEO of my own SW co. So you can imagine the frustration I met sifting through the myriad communications technologies available to find the one that my CCO would find simple, yet powerful enough to use on a critical project.
Finally I chose the one that my CCO thought would meet all of his needs. The demo went seamlessly, but the paid version was a nightmare. We had 50 video interviews backed up and the early group of them was less than ideal. We were on deadline, and I was at a loss as to what to do.
The worst thing was that "other review sites" claimed that the software we chose was great. Now what?,To understand my options (i.e. build my short list or long list)
To compare products
To determine what to ask a vendor
To validate vendor claims
To confirm my decision
To find evidence to support my recommendation to colleagues or my client
To see what other users think of the product I am currently using,Transparency - if there aren't any cons, I look at when the review was done as sometimes, it takes an expanded use before one shows up. TrustRadius is great at asking reviewers to update if it's been awhile, too!
How a reviewer uses it - There's lots of great software out there, but what works great for one company might not be great for another. It all depends on the end-user's environment. So the more descriptive the user's scenario is, the better!,Highly disciplined process of reviewing which technology to list, long before the buyer looks at it.
Highly detailed reviewer questions, where TrustRadius's questions readily extract what insights will really matter to a buyer.
Professionalism of the TrustRadius staff, who are truly committed to ensure that they understand what buyers need to know in advance, so that the buyer's purchasing decisions are the right choices for them.,More reviews - we all greatly value the well disciplined process TrustRadius uses when a new technology comes through. These days, due to companies finally investing upfront in understanding end-users (there have been plenty of years when it was all 'live R&D',) truly great tech is coming to market faster than ever.,10,I used technology peers, traditional sources such as Forrester/Gartner. I Googled "easy to use videoconf tools."
Ironically, the tech we chose that failed in the field, was given great ratings on other sites.
I'd been using TrustRadius long enough to quickly see that if Videxio was on their "available to review" list, it had passed a very high bar! From there, my own demo/trial simply re-confirmed that it was a great choice.,I had searched video conferencing/unified communications tools on a few other sites. There are 30+ of them. So I ignored the Goliaths I knew and went through the ones that were new to me.
What other sites did not show me was Videxio, largely because Videxio had great ratings but too few. It's the best kept secret in video conferencing, for whatever reason.
But TrustRadius had it right on their list! Too few reviews, didn't matter. I knew there was quality behind the fact that Videxio even made their list, and the product was high quality indeed.,iMovie, Adobe Acrobat DC, SeoSamba for Wordpress EnterpriseJackie BassettReviewing Reviews2018-10-24T21:18:27.831ZWe are looking for a non-profit donor management system. I am in charge of purchasing this platform. My systems administrator also assists in this process. Our current donor system is cumbersome but does a lot for us. We are looking for a system that runs reports, can email, print letters, and calibrates with the U.S. Post Office.,To understand my options (i.e. build my short list or long list)
To compare products
To determine what to ask a vendor
To confirm my decision,Reviews should be as objective as possible. They should highlight factual information based on actual usage inside a company. Reviews that are full of hyperbole or scant of valid information cause me to look past them. I value evidence and experience from a company's user in concise, but well-written verbiage.,A concise list of companies
Visually easy to read
Having reviews of each company,With companies less than 10 reviews, please say there is not enough data to recommend.
Rank them from top review to bottom.
Have the companies write their blurb, not stock blurbs from TrustRadius.,9,I planned to call the companies, collaborated with my colleagues, and visited each website. We will start trial periods for each. We will also do a cost-analysis. Reviews will work in tandem with these resources. They will aid, but will not make the ultimate decision for our non-profit company for donor management software.,TrustRadius is a good site because it vets the people who writing reviews. It also calls for sane, purposeful responses. Sites like Amazon or Internet-based selling websites do not vet and because of it have crazy responses. TrustRadius is clean, easy to understand, and helpful in making a purchase for our non-profit company.,Blackbaud CRM, Adobe Illustrator CCLauren NowakTrustRadius = Trust!2018-09-17T17:11:39.067ZOne of our team's key responsibilities is to find new tools and platforms which help us with increased productivity. Though there are a lot of different platforms for finding new tools and gaining insights TrustRadius has stood out with its comprehensive reviews. The reviews are detailed and help our team to make well-informed business decisions.,To understand my options (i.e. build my short list or long list)
To compare products
To determine what to ask a vendor
To validate vendor claims
To confirm my decision
To find evidence to support my recommendation to colleagues or my client
To see what other users think of the product I am currently using,Usually, reviews which cover a lot of details and scenarios are most helpful. That said, we usually look for the genuineness of a review. Most of the time, very short reviews like we find on other review websites do not give a complete understanding and there is a chance that the reviews are not genuine.,The review process on TrustRadius is really long compared to many other platforms. Longer reviews help us with details that otherwise would not have been possible.
TrustRadius tags the LinkedIn profile of the reviewer as well so that we can have guaranteed genuineness.,It would be great if TrustRadius provided us with the option of connecting with the reviewers directly so that we can have queries answered.
The UI looks primitive but that is highly subjective and it may change as the time goes by.,10,We usually start off the evaluation with a simple search of relevant tools on Google and then refine the tools using a variety of review websites like TrustRadius, G2 Crowd etc. We take all these inputs and make an aggregated score to finalize the product selection.,TrustRadius was not our primary review website, however that changed over time because of detailed reviews TrustRadius offered compared to other review websites like G2 Crowd and Gartner Peer Reviews.Sundeep GopalTrustRadius Brings a Sense of Product Use Within Reach2018-09-10T16:35:09.384ZIn my recent use of TrustRadius for Buyers, I was researching UTM generation or management tools. My agency has a client that is in desperate need of better reporting. We know we need to build a spreadsheet of UTM links, but we're hoping we can automate parts of the process. TrustRadius was used to see how companies were using the top UTM tools. This was quite helpful in evaluating cost implications. I am the lead strategist for our agency. I also lead operations, so I'm driving most technology recommendations. In this instance, we are in the interest stage of the buying process.,To understand my options (i.e. build my short list or long list)
To compare products
To determine what to ask a vendor
To find evidence to support my recommendation to colleagues or my client
To see what other users think of the product I am currently using,I prefer reviews that showcase a decent understanding of the need for the tool, along with detailed descriptions on how the tool is being used. Many times, reviews can be really generic, especially the positive ones, which makes you wonder what is driving the review. I appreciate that TrustRadius tries to get at the elements that matter when help one make a sound purchasing decision.,The scores are great.
The verified reviewers are clutch. I have followed up with reviewers in the past to get more information on a product.
I like how they've managed to appear on every product search I've ever done. I should just bookmark the site already.,Don't have anything to add.,9,There's good old Google. That usually avails sites like TrustRadius and Capterra. I also spend lots of time on the various sites of the platforms of interest. Lastly, I like to read articles written by others that compare tools. They tend to provide helpful insights as well. TrustRadius is quite complementary to my research process.,Unfortunately, I don't plan to spend any time discerning the difference between platforms. Sorry, guys.,SharpSpring, Act-On Software, Trello, SE RankingHubert Sawyers IIITrustRadius is my go to when evaluating new solutions2018-09-07T16:56:17.268ZI've relied on TrustRadius for a number of technology solution evaluations. Most recently, we were evaluating data enrichment and cleansing solutions to integrate with our marketing automation and CRM platforms.,To understand my options (i.e. build my short list or long list)
To compare products
To find evidence to support my recommendation to colleagues or my client,I look for comparison information and details on pitfalls, best practices, and product misinformation or misconceptions.,Extensive ratings on different solution attributes.
Customer commentary on best practices, pitfalls, misconceptions.
Ease of use in finding reviews, tools, etc. - clean navigation.
Breadth of platforms lists on TrustRadius.,A few instances where software I was evaluating wasn't listed on TrustRadius.,9,Vendor provided information and internal peer experiences.,I would say it's much better than other review sites I've used, with its closest competitor being G2 Crowd, but the breadth of providers is better on TrustRadius.,Salesforce.com, Engagio, Synthio, Workfront, Box, Jifflenow, atEvent, Google Analytics, Concur Travel and Expense, SnapApp, Brainshark, Oracle EloquaDan McGinn
Unspecified
TrustRadius for Buyers
121 Ratings
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