Spiceworks Works!
January 24, 2020
Spiceworks Works!
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Spiceworks
Spiceworks is being used to manage our general mailbox for our service team. Our mail program did not keep replies with the incoming messages, and messages could be deleted from our inbox and not be able to recover them.
- Each ticket has a timestamp of when it was received, making it easy to see our response times.
- Spiceworks displays live data on how fast we respond and how long it takes us to close requests.
- Recipients added to distribution as CCs do not always get the emails from Spiceworks.
- Spiceworks does not allow us to break up a conversation.
- Spiceworks has been positive in the we are able to really monitor our responsiveness.
- Spiceworks has been positive in that we are not able to see the responses sent by technicians in once place.
Do you think Spiceworks Help Desk delivers good value for the price?
Yes
Are you happy with Spiceworks Help Desk's feature set?
Yes
Did Spiceworks Help Desk live up to sales and marketing promises?
Yes
Did implementation of Spiceworks Help Desk go as expected?
Yes
Would you buy Spiceworks Help Desk again?
Yes