Spiceworks
January 24, 2020

Spiceworks

Jewitt Bradley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spiceworks

We use the help desk and inventory applications.

Pros

  • The help desk allows us to have a ticketing system without breaking the bank.
  • Collaborations with a huge number of vendors.

Cons

  • Syncing online help desk with on-site.
Spiceworks is customizable and less complicated, all while being free.
From the conference to the [help] desk responses.

Do you think Spiceworks Cloud Help Desk delivers good value for the price?

Yes

Are you happy with Spiceworks Cloud Help Desk's feature set?

Yes

Did Spiceworks Cloud Help Desk live up to sales and marketing promises?

Yes

Did implementation of Spiceworks Cloud Help Desk go as expected?

Yes

Would you buy Spiceworks Cloud Help Desk again?

Yes

Veeam Backup & Replication, Microsoft Office 365
The contract function helps you stay up to date with vendor contracts. Also the help desk is a very useful function that continues to get better and it is a free utility along with inventory, remote desktop, network scanning, and a host of other features that help one-man shops to small businesses.

Spiceworks Cloud Help Desk Feature Ratings

Incident and problem management
9.0
Organize and prioritize service tickets
8
Expert directory
9
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
9
Ticket creation and submission
10
Ticket response
9
Self Help Community
9.5
External knowledge base
10
Internal knowledge base
9
Multi-Channel Help
8.8
Customer portal
9
IVR
Not Rated
Social integration
8
Email support
9
Help Desk CRM integration
9

Comments

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