Item: Spiceworks Help Desk
Rating: 10
Author: Jewitt Bradley

Use Cases and Deployment Scope

We use the help desk and inventory applications.

Pros and Cons

The help desk allows us to have a ticketing system without breaking the bank.
Collaborations with a huge number of vendors.

Syncing online help desk with on-site.

Alternatives Considered

Spiceworks is customizable and less complicated, all while being free.

Support Rating

From the conference to the [help] desk responses.

Other Software Used

Veeam Backup & Replication, Microsoft Office 365

The contract function helps you stay up to date with vendor contracts. Also the help desk is a very useful function that continues to get better and it is a free utility along with inventory, remote desktop, network scanning, and a host of other features that help one-man shops to small businesses.

Spiceworks

Overall Satisfaction with Spiceworks

Use Cases and Deployment Scope

Pros and Cons

Alternatives Considered

Support Rating

Key Insights

Do you think Spiceworks Help Desk delivers good value for the price?

Are you happy with Spiceworks Help Desk's feature set?

Did Spiceworks Help Desk live up to sales and marketing promises?

Did implementation of Spiceworks Help Desk go as expected?

Would you buy Spiceworks Help Desk again?

Other Software Used

Likelihood to Recommend

Spiceworks Help Desk Feature Ratings