Great Potential But Consistently Unreliable
August 12, 2025
Great Potential But Consistently Unreliable
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Splash Event Marketing Platform
Our initial intent in adopting Splash was to fully transition our event invitation process to the platform, leveraging its capabilities for templated invitations, guest management, and on-site check-in. The goal was to streamline event workflows, improve brand consistency, and enhance the attendee experience.
However, we’ve encountered several roadblocks that have limited our use of the platform. Currently, we primarily utilize Splash for on-site check-in and for building the initial shell of event invitations. While the platform offers potential for broader use, such as full-scale invite deployment and email automation, challenges around functionality, flexibility, and integration have prevented us from implementing it to its full extent.
We’re continuing to evaluate how to better integrate Splash into our event workflow, but at this time, its use remains relatively limited in scope.
However, we’ve encountered several roadblocks that have limited our use of the platform. Currently, we primarily utilize Splash for on-site check-in and for building the initial shell of event invitations. While the platform offers potential for broader use, such as full-scale invite deployment and email automation, challenges around functionality, flexibility, and integration have prevented us from implementing it to its full extent.
We’re continuing to evaluate how to better integrate Splash into our event workflow, but at this time, its use remains relatively limited in scope.
Pros
- When it works, the check-in feature is especially valuable and helps streamline guest arrival. However, over the past year, we've experienced a number of technical and performance issues that have impacted reliability and limited broader adoption.
Cons
- There is definitely room for improvement—particularly around customer support. Having access to a live customer service phone line would significantly enhance the user experience.
- Additionally, receiving clear, direct answers rather than being sent documentation to read through would make troubleshooting more efficient and less time-consuming especially when onsite
- When all six of our Splash iPads went down just before our biggest event of the year, it caused pure panic. Despite our team scrambling to troubleshoot, we were only able to get four back online—and no clear reason for the failure was ever identified. This created a huge backlog at check-in, and to make matters worse, both printers dropped as we opened the doors, leaving guests stuck in a long line with extended wait times.
- Cvent Event Management
Cvent offers stronger support, including access to live representatives when issues arise. Even as far back as 2005 when I first used the platform, their team consistently provided hands-on assistance and worked diligently to resolve problems.
Do you think Splash Event Marketing Platform delivers good value for the price?
No
Are you happy with Splash Event Marketing Platform's feature set?
No
Did Splash Event Marketing Platform live up to sales and marketing promises?
No
Did implementation of Splash Event Marketing Platform go as expected?
I wasn't involved with the implementation phase
Would you buy Splash Event Marketing Platform again?
No
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