Real user monitoring in SPLUK way.
April 27, 2022

Real user monitoring in SPLUK way.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Splunk Real User Monitoring (RUM)

In our environment, Splunk RUM is used to reduce the troubleshooting time during Major Incident Management. It gives us End-to-End visibility of what is happening inside the application thus helping to locate the issue faster in times of need. The tool helps us to take proactive measures to improve the customer-facing application with the help of the user activity report and its various feature.
  • Correlation of issue for Complex application.
  • Easy to adopt user experience setup and interactive reporting.
  • Error handling and performing automated workflow based on the known error.
  • The setting baseline for AI-driven troubleshooting requires more documentation to implement.
  • Room for integration with open sourced or inhouse monitoring tools.
  • Required more flexibility on setting up mobile OS performance metrics.
  • Complete User-Activity Capture.
  • Eliminate Customer-Facing Issues.
  • End-to-End Visibility.
  • MTTR reduced.
  • Integration with different tool made the collaboration faster.
  • Troubleshooting time cut down and more focus on the problem-solution has been achieved.
Splunk is more lightweight and affordable in terms of managing small or mid-sized environments. Setup is fast and deployment time is quick. The OOB feature also makes it start using right away. Different integration options are also API-based and room for development is enormous. The dashboards are query-based and response time is quick.

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RUM is best suited to monitor the application where performance is the key indicator. It is useful when it comes to getting real-time updates on what the customer is facing while using a web-based application. Also, figure out the issue and capture it in a report to showcase and work on. We are still exploring the features of how Splunk RUM can be leveraged so that the mobile experience can also be stored and related to web applications.

Splunk Real User Monitoring (RUM) Feature Ratings

Application monitoring
Database monitoring
Threshold alerts
Predictive capabilities
Application performance management console
Collaboration tools
Out-of-the box templates to monitor applications
Application dependency mapping and thresholding
Virtualization monitoring
Server availability and performance monitoring
Server usage monitoring and capacity forecasting
IT Asset Discovery