ServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.
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- Organize and prioritize service tickets (19)10.0100%
- ITSM reports and dashboards (17)9.090%
- Self-service tools (17)8.080%
- ITSM collaboration and documentation (15)7.171%
- No setup fee
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
- Tech Details
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. The vendor says due to its advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance.
Additionally, the vendor says this solution is fully integrated and easy to set up - without extensive customization or integrations. It has rich automation that helps eliminate pesky manual processes for quicker ticket resolution and higher end user satisfaction. Furthermore, the Standard Edition is FREE forever for both the on-premise and on-demand models! The vendor offers a 30-day free trial.
|Deployment Types||On-premise, Software as a Service (SaaS), Cloud, or Web-Based|
|Operating Systems||Windows, Linux, Mac|
|Mobile Application||Apple iOS, Android, Windows Phone|
|Supported Languages||Chinese, English, French, German, Japanese, Portuguese, Spanish, Swedish, Brazilian Portuguese, Danish, Dutch, Italian, Norwegian, Polish, Russian, Serbian, and Vietnamese|