Splash Media Review of Khoros
January 14, 2014

Splash Media Review of Khoros

Ryan Miller | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Khoros Marketing (Formerly Spredfast + Lithium)

Pros

  • Khoros provides my team with a unique and clear perspective of the social media landscape they manage on behalf of clients.
  • Social media analytics are clear and easy to understand giving our people actionable data.

Cons

  • For us, we love how well the listening streams integrate with our workflow. It's easy for one person to identify a conversation or great content and pass it to another team member or repurpose it for a post.
  • Content labels are a huge plus. They allow you to mark content that later be sliced and analyzed to help garner better business decisions.
  • We're a social media agency and collectively spend a huge amount of time on listening, content curation and leveraging data to drive decisions. Khoros has helped us expedite all those tasks and save us time.

Using Khoros Marketing (Formerly Spredfast + Lithium)

The customer and tech support we have access to is amazing. I've vetted plenty of social media tools and platforms and many of them overlap in service so having excellent customer support is key. We're going on our second year with Khoros and look forward to many more.

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