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A social marketing suite with stellar service, competitive product
January 14, 2014

A social marketing suite with stellar service, competitive product

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Khoros Marketing (Formerly Spredfast + Lithium)

  • Excellent tool for managing 100+ business users, setting permissions and analysis of customer engagement and business user activity.
  • Excellent tool for publishing to Facebook, Twitter & Google Plus in our use case.
  • Best-in-class for customer service management and escalation.
  • Mobile has needed improvement and Khoros is making progress on that.
  • Still some strides to make in analytics and UI.
  • Net positive

Using Khoros Marketing (Formerly Spredfast + Lithium)

Service support is outstanding and the product meets our business need. The hesitancy to renew is the "unknown" of which social networks we prioritize in the future and how Khoros innovates to meet the need.