Pleased with Khoros
September 27, 2013

Pleased with Khoros

Ricky Cadden | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Khoros Marketing (Formerly Spredfast + Lithium)

  • Khoros enables RadioShack to monitor incoming social messages from fans and ensure that they're handled appropriately
  • Khoros allows RadioShack to efficiently manage our posting schedule and easily pull reports to judge the performance of those outgoing posts
  • The metrics/analytics can be a bit of a chore to navigate, and I can't always get the actual metrics that I'm looking for.
  • If you add too many streams, Khoros can slow down and become less speedy.
  • We're able to measure our impressions for various campaigns and map those to instore visits/online transactions.

Using Khoros Marketing (Formerly Spredfast + Lithium)

Khoros is working great for where RadioShack is in our social maturity. They've been open to new features/ideas/suggestions to better fit our business, as well, which is great.