Save your money and use any other company
January 06, 2021

Save your money and use any other company

Raymond Smith | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Springbot

This system was to integrate a better environment for our customers. A better customer experience was the goal.
  • We were not able to implement anything.
  • We lengthy discussions with the sales person and had high hopes for this to work.
  • The plan was to create a better user experience while on our website. NOT to push sales but to create more accurate information for the user. Be more interactive.
  • After our purchase, I let spring or know that I was currently too busy to implement the system and to put things on hold. They ignored this request and kept charging us a monthly fee without using any of their systems. I have only logged in once. Nothing has been set up. They can see that from their side.
  • After multiple emails back and forth their out was in the user agreement. I never asked for my money back only credit so I can regroup and when I have time get on to implant the systems. They tell me they don't do that.
  • They don't care about any of the customer's needs. They only care about charging you that monthly fee. Terrible bus plan. With enough bad feedback, they will suffer from such a narrow plan.
  • I wish we had actual information about the cons using the system. Unfortunately I was not given the opportunity to do unless I wanted to keep paying while not using the system.
  • Money spent with zero return. We got nothing from this investment.
Disaster save your money there are other options out there. We were never able to get off the ground. Due to them being so unflexible, we did not implement anything.

Do you think Springbot delivers good value for the price?

No

Are you happy with Springbot's feature set?

No

Did Springbot live up to sales and marketing promises?

No

Did implementation of Springbot go as expected?

No

Would you buy Springbot again?

No

I was never given the opportunity to implement anything.
They only cared about referencing the user agreement to get out of any common sense discussion I tried to have. They have one goal take your money and don't care if the system is working for you or not.
If there was a 0 I would use it. This company caring nothing for it's customers. They have charged us almost 1k bucks I've logged in once and that's it. Good luck with this plan long term it is doomed to fail.

Springbot Feature Ratings

WYSIWYG email editor
1
Dynamic content
1
Ability to test dynamic content
1
A/B testing
1
Mobile optimization
1
Email deliverability reporting
1
List management
1
Triggered drip sequences
1
Lead nurturing
1
Data quality management
1
Calendaring
1
Social sharing and campaigns
1
Social profile integration
1
Dashboards
1
Standard reports
1
Custom reports
1
API
1