Excellent Platform and Partner For Growing Commerce Business
Anonymous | TrustRadius Reviewer
October 20, 2020

Excellent Platform and Partner For Growing Commerce Business

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Springbot

I have been with Springbot for almost a year and would highly recommend the platform and service. Since I switched from Mailchimp, my email list has doubled, my open rates have improved and monthly sales have steadily increased.
  • One of the things that impressed me the most early on was their dedication to email deliverability and growing my "engaged" list of customers. Through this, they taught me the value of quality subscribers vs. quantity of subscribers, while still sharing new ways to grow my email list in a healthy and sustainable manner. For so long, my main focus was always having the biggest email list - and while that's good to have a lot of subscribers, the most important thing is to make sure they are ENGAGED with your brand. So together we've come up with fun ways to do that, and we've seen that reflected in our list growth and open rate.
  • One of the other things I was looking to do when I partnered with Springbot was to increase my site traffic. The original sales rep had a few recommendations on how we could do this, and our team was most excited about their Facebook Services offering. We were paired with a Facebook expert who did a discovery call with us, and then presented a strategic plan for us to follow for the first 90 days, until we could fully optimize. Their Facebook team narrowed down my target audience and has helped strategically grow my site traffic.
  • Finally, and maybe the part that I value the most, is the partnership that I've developed with Springbot. Out of the gate, there is absolutely work to do to get things set up and they don't sugar coat that. While much of the onboarding was smooth - we had a few obstacles to work through, and I'm thankful my Success Manager kept me up to date as we resolved anything that came up, and was proactive with her outreach and recommendations to get the most out of the platform. I find myself learning something new each time I chat with her, whether it be optimizations to my automations, new marketing ideas, or ways to increase engagement as I go into the holidays.
  • After being with them for a year, I feel this is more than a vendor + customer relationship, and think of it as a strategic and valuable partnership.
  • I'd love for Springbot to continue to expand on their email offering - the platform and automations are excellent, and I'd like additional conditionals as I build out my flows.
  • Since I switched from Mailchimp, my email list has doubled, my open rates have improved and monthly sales have steadily increased.
Springbot's account management team is excellent to work with - they understand my business and my goals, and partner with me to achieve on those growth goals - from traffic, to subscribers and revenue.

Do you think Springbot delivers good value for the price?

Yes

Are you happy with Springbot's feature set?

Yes

Did Springbot live up to sales and marketing promises?

Yes

Did implementation of Springbot go as expected?

Yes

Would you buy Springbot again?

Yes

Springbot has top navigation that helps me quickly jump from emails to social, and reporting very easily.
Maybe the part that I value the most, is the partnership that I've developed with Springbot. Out of the gate, there is absolutely work to do to get things set up and they don't sugar coat that. While much of the onboarding was smooth - we had a few obstacles to work through, and I'm thankful my Success Manager kept me up to date as we resolved anything that came up, and was proactive with her outreach and recommendations to get the most out of the platform.  I find myself learning something new each time I chat with her, whether it be optimizations to my automations, new marketing ideas, or ways to increase engagement as I go into the holidays. 
After being with them for a year, I feel this is more than a vendor + customer relationship, and think of it as a strategic and valuable partnership.

Springbot Feature Ratings

WYSIWYG email editor
9
Dynamic content
10
A/B testing
10
Mobile optimization
9
Email deliverability reporting
9
List management
10
Triggered drip sequences
9
Lead nurturing
9
Data quality management
9
Calendaring
9
Dashboards
10
Standard reports
10
Custom reports
10
API
10