Springbot Reviews

Springbot is used for marketing for both our in-store and online offerings for pies that we ship across the country. Springbot has been a very useful tool that helps us to further segment our email list and target customers based upon their purchase history, using trigger emails and marketing campaigns. We have recently started using the SMS function to target our customers even further by reaching them directly at their phones.

Sprinbot addresses multiple problems, some of which we didn't know were problems until we were using the platform. By targeting our messaging to specific customers, we are able to limit the amount of customers that are unsubscribing to our emails. Second, Springbot is directly integrated with our website platform, Shopify, and shows reporting and purchase logs for every order attributed to marketing. Because of this, we have data that proves the trigger emails and campaigns are sales drivers to our website. This is something we were aware of before, but being able to see the sales numbers for each campaign has been very helpful. Third, by using the trigger email function, our marketing teams are spending less hours targeting customers that haven't purchased in a while. The trigger email function allows us to design emails we think will drive sales for specific customers groups and continues to send them based on the length of time the customer has gone without a purchase. In short, this feature does the work for us with minimal effort to set up.

I have been with Springbot for almost a year and would highly recommend the platform and service. Since I switched from Mailchimp, my email list has doubled, my open rates have improved and monthly sales have steadily increased.

DO NOT WORK WITH THIS COMPANY. Springbot is the worst company I have had the displeasure of dealing with in a very long time. On every level this company was inept. It took them months to onboard us because the sales rep had zero understanding of their tech and her ego was too big to connect me to their product department. When she finally did, the problem was solved in less than 5 mins. 6 weeks of her not listening to me and that's all it took. After which, it's been nearly 2 months and they still haven't imported our existing list of contacts...

The biggest failure of this company is its email designers. In 3 months we were not able to get out a single email through their service either because of account problems like not importing our contacts or because they don't follow any instructions. Our first email we sent a detailed description of what needed to be included. They didn't follow a single line. They designed an email that was beautiful but had all the wrong links, none of the copy we wrote, and followed zero of our brand strategy. FAIL. The one next one they couldn't get ready on time. The third and final, was a newsletter and they literally copied the text into a blank white email and put my logo on it and called it finished. It didn't have any of our brand's colors. Instead, it had non-branded colors, broken images and guess what... they still hadn't imported our contacts so even if it was correct design it wouldn't have mattered. Three months of paying for this service and I sent 5 emails through Mailchimp instead.

They still have refused to refund us for services they never rendered. It's a scam. They mean well, or do they? They sell you on customer service. What they mean is aggressive sales tactics and no follow-through.

DO NOT WORK WITH THIS COMPANY.

I think Springbot is a great idea in theory. It gave me a lot of information about my demographic, deeper insight into the best-selling products and categories, and daily marketing suggestions based on my website performance. We liked that we could schedule social posts with the platform. I really liked the daily report on sales, abandoned carts, average order value (AOV) and conversion rate. I can create segments based on categories that customers ordered in. I wasn't just limited to opt-in email addresses either. Springbot could segment all the email addresses stored within Magento. I like that it integrated with Adroll and Mailchimp. I was so excited to use this platform. I felt like I could accomplish a lot with this one platform and it would make my job easier.