Sprinklr - An Effective Social Solution
Updated March 04, 2021

Sprinklr - An Effective Social Solution

Joseph Alleruzzo | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Modern Advertising
  • Paid Media Advertising
  • Paid Media Reporting

Overall Satisfaction with Sprinklr Modern Marketing

We use Sprinklr across our entire office. It allows us to launch campaigns, evaluate performance, and optimize campaigns in real-time. It is extremely helpful to have a robust campaign dashboard to track all of our campaigns and dive deeper into the ad see and ad levels to switch out creative, copy and links while an ad is live. We are able to scale performance and can pause an ad if it is underperforming with regards to established KPIs.
  • Content marketing.
  • Social listening.
  • Bulk uploads and changes.
  • Refresh time is slow.
  • Trainings not insightful.
  • New formats slow to be integrated.
  • Ease of use, onboarding, and scale.
  • Priced well compared to other tools.
  • Effective KPI management.
The support team is present, but not very helpful in troubleshooting. They always seem to be trying to upsell whenever you meet rather than providing customer service and solutions.
Sprinklr is a more effective solution in terms of campaign operations for larger networks who operate at scale.
This is a good platform for basic campaigns where there is a need for a number of campaigns, ad sets, and creative versions. In addition to KPI tracking and optimizations which has proven to be an effective solution. It is not the best for executing some of the latest capabilities and ad types developed by social platforms.