Modern care and other module usage review
February 09, 2023

Modern care and other module usage review

Alagu Sathappan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Social Care
  • Modern Research
  • Modern Ads
  • Modern Marketing

Overall Satisfaction with Sprinklr Modern Care

Sprinklr Voice provides powerful call routing and IVR features to guarantee that customers are connected with the proper person for their needs and allows us to quickly track and respond to customer enquiries and comments. In addition, the platform provides us with sophisticated analytics and reporting tools to better comprehend client feedback and activity. When it comes to enhancing call center operations and delivering first-rate customer support over the phone, Sprinklr Voice is a fantastic option. The fact that it can be used with other Sprinklr offerings to provide a unified view of consumer interactions increases its usefulness.

Pros

  • Voice module
  • case creation and assignment
  • Workflow
  • Modern Research
  • Journey Facilitator

Cons

  • Case management has room for improvements
  • Call back solution
  • Intelligent routing

Do you think Sprinklr Service delivers good value for the price?

Yes

Are you happy with Sprinklr Service's feature set?

Yes

Did Sprinklr Service live up to sales and marketing promises?

Yes

Did implementation of Sprinklr Service go as expected?

Yes

Would you buy Sprinklr Service again?

Yes

Repution
Twilio
Avaya
Five 9
Talk Desk
Sprinklr Voice has been a game changer for our business. The platform's advanced voice analytics capabilities have given us a deeper understanding of our customer's needs and preferences.

Sprinklr Service Feature Ratings

Agent dashboard
8
Validate callers
8
Outbound response
8
Call forwarding
8
Click-to-call (CTC)
8
Warm transfer
9
Predictive dialing
9
Interactive voice response
10
REST APIs
9
Call scripts
9
Call tracking
9
Multichannel integration
9
CRM software integration
9
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
9

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