Best in class - A must have Social media management solution in 2022
June 15, 2022
Best in class - A must have Social media management solution in 2022
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Social Care
- Community Care
Overall Satisfaction with Sprinklr Modern Care
I used it for FMCG brands. There were so active on social media and have a lot of brands. It was really important for the brand at that time to have perfect social listening & community management solution so we decided to go with Sprinklr Modern Care which ultimately became so important for us. It is a very smart & useful tool, a unified platform to cover all your social media management needs
- Social Listening
- Community Management
- Addressing critical complaints
- Sync issues sometimes happen
- Historical data sometimes not fetched
- Reduced the time spent on tasks
- Unified view, connection with Salesforce and other apps is superb
Do you think Sprinklr Service delivers good value for the price?
Yes
Are you happy with Sprinklr Service's feature set?
Yes
Did Sprinklr Service live up to sales and marketing promises?
Yes
Did implementation of Sprinklr Service go as expected?
Yes
Would you buy Sprinklr Service again?
Yes
- Talkwalker, Digimind Social, Emplifi Social Marketing Cloud, Meltwater Social and Salesforce Marketing Cloud Social Studio (Radian6 + Buddy Media)
First, we had a social studio which was good in terms of functionalities but slow. After that, we had the chance to use Talkwalker & social bakers which were good tools yet not enough compares to Sprinklr