Best in class - A must have Social media management solution in 2022
June 15, 2022

Best in class - A must have Social media management solution in 2022

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Social Care
  • Community Care

Overall Satisfaction with Sprinklr Modern Care

I used it for FMCG brands. There were so active on social media and have a lot of brands. It was really important for the brand at that time to have perfect social listening & community management solution so we decided to go with Sprinklr Modern Care which ultimately became so important for us. It is a very smart & useful tool, a unified platform to cover all your social media management needs
  • Social Listening
  • Community Management
  • Addressing critical complaints
  • Sync issues sometimes happen
  • Historical data sometimes not fetched
  • Reduced the time spent on tasks
  • Unified view, connection with Salesforce and other apps is superb

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First, we had a social studio which was good in terms of functionalities but slow. After that, we had the chance to use Talkwalker & social bakers which were good tools yet not enough compares to Sprinklr
When it comes to community management & crisis management, it really helps resolve the issue. It has a mobile application as well so it becomes very easy to do the stuff right on time