I think if you choose SPS Commerce willingly, you hate money and like buying contractual failure.
November 17, 2023

I think if you choose SPS Commerce willingly, you hate money and like buying contractual failure.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with SPS Commerce

SPS Commerce is forced onto our organization. I think it's their business model. They purchased our dedicated in-house translator with the acquisition of Data Masons. I'm here to lower their score and tell the truth about SPS Commerce. First, in my 20 years of experience with EDI I think they are hands down the worst performing, least experienced developers in EDI. We have evidence of their numerous failures. In my opinion, their business model is to approach retailers and hijack their vendor base, creating programs and forcing compliance with retail executives who are eager to please SPS Commerce as it lowers their cost of EDI. I believe if consumers learned how much SPS Commerce is costing them as a middle man in the retail supply chain there would be a revolt. But no, instead, in my experience, SPS Commerce crams Google search results with their marketing and, in my opinion, they pay reviewers to come to sites like this and write their obviously scripted praises, damage control, instead of letting the truth come out. I've been approached by former SPS Commerce employees critical of them who've let me know the company was coming at them legally in their new jobs for derogatory comments towards SPS Commerce. In my opinion, they are truly a bad company, filtering their lies and using contract law as revenue while failing to deliver on a near constant basis, meanwhile proclaiming themselves leaders in EDI. I think [...] and crew bought their way to the top, it was never about performance. In my opinion, avoid the scam, pick any other EDI solution or provider and vendors should NOT agree blindly to initiatives presented by SPS Commerce as "mandatory". You probably don't have to participate in what they're calling mandatory if you're a valued supplier.
  • Never heard of a success with SPS Commerce
  • In my opinion, they can quit gouging customers with contract law while delivering no product or service.
  • In my opinion, they can quit forcing their way between suppliers and retailers for revenue.
  • In my opinion, they can fire [...] and find ethical leaders to run the company.
  • The ability to cancel any contract with them. In my experience, something they barely offer.
  • In my experience, they rob us. I think every dollar spent on an SPS Commerce invoice is money flushed.

Do you think SPS Commerce delivers good value for the price?

No

Are you happy with SPS Commerce's feature set?

No

Did SPS Commerce live up to sales and marketing promises?

No

Did implementation of SPS Commerce go as expected?

No

Would you buy SPS Commerce again?

No

I wouldn't recommend SPS Commerce to a man dying of thirst in the desert if they were the only company still selling liquid. In my opinion, they are not suited for anything besides selling their business and exiting the industry. I think this would save consumers, retailers and suppliers the millions in revenue SPS Commerce claims each year.