Run as far away as possible
February 20, 2023
Run as far away as possible
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with SPS Commerce Fulfillment
We looked into using SPS Commerce as an alternative to TrueCommerce for our EDI integration software. After initial discovery calls that claimed functionality built into the service, we decided to make the switch from our current provider as it claimed to be more expansive. Upon signing our initial contract (which they will not do a full consultation without a signed contract - GIANT RED FLAG), it was discovered that the functionality would not work with our current systems and there was no benefit of switching from our current provider to SPS Commerce. However, they claimed that "you signed a contract, regardless of whether you use the software or not you owe the money." Long story short, we ended up in mediation costing a small business significant amount of money and legal fees. SPS Commerce is deceptive and cares more about short dollars than customer experience. Look at the BBB website for more information
- SPS took money from us, and many other small businesses according to the BBB
Do you think SPS Commerce delivers good value for the price?
No
Are you happy with SPS Commerce's feature set?
No
Did SPS Commerce live up to sales and marketing promises?
No
Did implementation of SPS Commerce go as expected?
No
Would you buy SPS Commerce again?
No