Save time, delight your clients, personalize your services, create a library of documentation...
Shelle Pourmanafzadehardabili | TrustRadius Reviewer
November 28, 2018

Save time, delight your clients, personalize your services, create a library of documentation...

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with StepShot

We utilize StepShot to create technical guides on various services we provide to our clients. It saves quite a bit of time from taking individual screenshots and creating a document, placing images of screenshots for any online process. We have used it to show how to sign into an application and update account information, make changes to a website, creating a blog post, creating a journal entry in an accounting program, etc. The list is endless.
  • Track sequential steps with screenshots
  • Create a document that you can easily annotate and give directions.
  • Quick and friendly customer service.
  • More control over the formatting of how the text and images end up in the final export.
  • This has saved us MANY HOURS in either walking clients through processes in person or having to create a one-off guide through taking screenshots and creating our own documents with the screenshots hand placed.
  • Client satisfaction is high when they receive these guides. It is documentation that they can refer to at anytime that is personalized to their use or individual needs.
If you need to guide anyone through any computer process more than 1-2x per year, StepShot is definitely the best tool we've found at this point. You can try the basic features for free and create a few guides. It would be nice if they had a pricing option between Basic and Pro, but definitely a useful tool!