Decent Program but Not Industry Leader
Maya Darghawth | TrustRadius Reviewer
November 30, 2018

Decent Program but Not Industry Leader

Score 6 out of 10
Vetted Review
Verified User
Review Source

Software Version

Workforce Analytics

Overall Satisfaction with SuccessFactors Workforce Analytics

SuccessFactors Workforce Analytics is being used as an workforce planning tool across the majority of the organization. From a reporting standpoint, the system is basic. It meets the standard needs of preparing recurring reports provided stakeholders do not want to make any changes or add information. Updates are done regularly and 10 years ago, this system would have been ideal. But relative to other software, this system is past its prime.
  • Customer service is great. Based on changes, updates, revisions and improvements, we have never had a difficult time communicating with our service reps and getting the help that we need.
  • Many modules are available and depending on the project scope and timeline to implement, you are able to add modules on afterwards.
  • Compatibility with other systems can sometimes be an issue. If there are existing systems and/or processes in place, SuccessFactors Workforce Analytics is not highly customizable and can be difficult to configure when attempting to build certain configurations.
  • The technology and appearance is a bit outdated. Visually, I've seen other programs that are much more user-friendly looking and easy to use. Visually, the program looks very much as if it was developed by software developers without the end-user in mind.
  • We have been able to use this as a single source of data, which has been helpful. The data is now clean, so the integrity of the information has been increased as a result.
  • The reporting function has saved us a lot of time compared to the manual reporting we would prepare earlier.
The software is outdated and is not as user-friendly as other programs. Visually, not the most appealing product, although the functionality is quite diverse and the program offers a lot to organizations who purchase the full suite. Personally, not the best workforce program I have used, but it does the job. It just takes some getting used to and learning how to use a more technical system as opposed to a lot of other software programs that are designed to be more user friendly (and dummy-proof).
There are many modules available, so for organizations that do not require large degrees of customization, I can see this being a one-stop shop. The implementation process is smooth, and the vendor offers great customer service.