SugarSync USED to be good - but we've now moved away
December 18, 2017

SugarSync USED to be good - but we've now moved away

Tom Ball | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SugarSync

We used SugarSync for years - and loved it. We could easily sync multiple folders across our computers - and it all just magically worked... Until it got buggy, we discovered that support was non-existent. Entire folders disappeared. Entire folders suddenly duplicated - giving two copies each of "2,000" files... It was bought out a bit before - I can only wonder if it got turned into a cash cow - with no investment in support/quality. Moving away was not as bad as I expected and we now use OneDrive instead - slightly more complex in that you have personal "private" folders, work "private" folders - and shared folders. The shared files are very well integrated with Microsoft Teams etc.
  • Sync files in any folder - rather than forcing you to store them in a certain place (Although this can be confusing too)
  • Works in the background - although this is true for all
  • You can share with others - including those who do not use SugarSync
  • Customer support appeared non-existent
  • Product got very buggy - losing / duplicating folders at random
  • We would never not have a product like SugarSync - so hard to name an ROI. Losing files was very frustrating - so negative there (several person days?)
OneDrive is slightly more confusing in some ways - but a much stronger, better product that we are much happier with
As with all file sharing, remote teams - the combination of being able to work alongside colleagues - or remotely (including "on a plane" / without Internet) - but always have your files saved locally makes it very easy to adopt.

SugarSync Feature Ratings

Versioning
4
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Not Rated
Access control
8
File search
6
Device sync
4
User and role management
7
File organization
7
Device management
7
Performance
6
Reliability
4
Storage Reports
Not Rated