Symphony Summit review
October 20, 2022

Symphony Summit review

Deepak GB | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Symphony SummitAI

We use the tool for managing IT assets, track IT service requests and manage and monitor incidents. This product helps in ensuring SLA is adhered to.

Pros

  • very supportive team who handles any product issues reported
  • easy to use configuration screen to help manage the workflow helps administrator
  • Responsive saas platform.

Cons

  • Help manuals to be done professionally and search should be accurate
  • UI/UX could be improved too
  • better management of assets
  • improve customer satisfaction by closing request/incidents with SLA
  • streamlined IT applications
  • 365 Command and from Kaseya
Product fared really good in terms of end user usage and hence picked it as t was worth spending the money.

Do you think SymphonyAI IT Service Management delivers good value for the price?

Yes

Are you happy with SymphonyAI IT Service Management's feature set?

Yes

Did SymphonyAI IT Service Management live up to sales and marketing promises?

Yes

Did implementation of SymphonyAI IT Service Management go as expected?

Yes

Would you buy SymphonyAI IT Service Management again?

Yes

We use the IT asset management module to great extent, would like to explore the RFID based tracking of assets integrated with Summit ITAM.
Would like service requests workflows to be made flexible enough to support any kind of requests and easily route based on criteria's defined. This help in easy approval and reduce the time take for fulfilling the request and adhere to SLA

SymphonyAI IT Service Management Feature Ratings

Incident and problem management
7.1
Organize and prioritize service tickets
8
Expert directory
7
Service restoration
7
Self-service tools
7
Subscription-based notifications
8
ITSM collaboration and documentation
8
ITSM reports and dashboards
5
ITSM asset management
7.3
Configuration mangement
8
Asset management dashboard
7
Policy and contract enforcement
7
Change management
9.0
Change requests repository
9
Service-level management
9

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