Overall Satisfaction with Symphony SummitAI
We use the tool for managing IT assets, track IT service requests and manage and monitor incidents. This product helps in ensuring SLA is adhered to.
- very supportive team who handles any product issues reported
- easy to use configuration screen to help manage the workflow helps administrator
- Responsive saas platform.
- Help manuals to be done professionally and search should be accurate
- UI/UX could be improved too
- better management of assets
- improve customer satisfaction by closing request/incidents with SLA
- streamlined IT applications
this feature is yet to be explored
- 365 Command and from Kaseya
Product fared really good in terms of end user usage and hence picked it as t was worth spending the money.
Do you think SymphonyAI Summit delivers good value for the price?
Yes
Are you happy with SymphonyAI Summit's feature set?
Yes
Did SymphonyAI Summit live up to sales and marketing promises?
Yes
Did implementation of SymphonyAI Summit go as expected?
Yes
Would you buy SymphonyAI Summit again?
Yes