Symphony SummitAI Experience Summary.
October 27, 2022
Symphony SummitAI Experience Summary.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Symphony SummitAI
This system is being used for Network incident tickets and Network Change Request management. Also, this is being used for mapping customers impacted in a particular network-level incident so that notification to the customer can be sent. This tool is useful for flow and SLA management for network incidents and for a change required in the network.
- Network Incident to network inventory mapping and workflow management.
- Priority, Severity wise SLA management.
- Integration with other systems like CRM, EMS.
- Report customization at user level.
- Scalability in automation by integration with other systems.
- Flexibility for end user to write custom rules.
- It has helped in creating database for analysis to identify improvement areas.
- Priority and Severity wise SLA management.
- Customer notification capability in case of network-level incidents by integrating it with another system.
API level integration capability is good; however, mail-to-ticket functionality has challenges.
Incident workflow management is better in Symphony SummitAI.
Do you think SymphonyAI Summit delivers good value for the price?
Yes
Are you happy with SymphonyAI Summit's feature set?
Yes
Did SymphonyAI Summit live up to sales and marketing promises?
Yes
Did implementation of SymphonyAI Summit go as expected?
Yes
Would you buy SymphonyAI Summit again?
Yes