Fantastic Customization
May 10, 2020

Fantastic Customization

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SysAid

Mostly everyone is using it for project and task tracking, and day to day client issues. We use the software to track outstanding IT issues for clients from infrastructure to software and/or hardware issues. Ordering of hardware and implementation of projects for individual clients. It allowed us to track issues with each client and compare them to see if there were anything outstanding within an individual practice management platform.
  • Incident tracking
  • Project management
  • Time tracking
  • The included help can be confusing, especially when we first starting with SysAid.
Their support is amazing with any questions I have. There support people are always ready to help and if they can't answer the question they find the answer. I can't ask for better than that.

Do you think SysAid delivers good value for the price?

Not sure

Are you happy with SysAid's feature set?


Did SysAid live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SysAid go as expected?

I wasn't involved with the implementation phase

Would you buy SysAid again?


I can only tell you where we love it. Project management and task assignment are excellent. We can customize our notifications for ongoing perpetual projects or a single task. I also love the reporting per incident it gives us. It tells me if I have a particular agent who may be overwhelmed or struggling to close service records.

SysAid Feature Ratings

Organize and prioritize service tickets
Expert directory
Not Rated
Service restoration
Self-service tools
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
ITSM reports and dashboards
Configuration mangement
Asset management dashboard
Policy and contract enforcement
Change requests repository
Not Rated
Change calendar
Not Rated
Service-level management
Not Rated