Item: SysAid
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Mostly everyone is using it for project and task tracking, and day to day client issues. We use the software to track outstanding IT issues for clients from infrastructure to software and/or hardware issues. Ordering of hardware and implementation of projects for individual clients. It allowed us to track issues with each client and compare them to see if there were anything outstanding within an individual practice management platform.

Pros and Cons

Incident tracking
Project management
Time tracking

The included help can be confusing, especially when we first starting with SysAid.

Support Rating

Their support is amazing with any questions I have. There support people are always ready to help and if they can't answer the question they find the answer. I can't ask for better than that.

Key Insights

Do you think SysAid delivers good value for the price?

Not sure

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SysAid go as expected?

I wasn't involved with the implementation phase

Would you buy SysAid again?

Yes

Other Software Used

Adobe Acrobat DC, AVImark, Infinity

Likelihood to Recommend

I can only tell you where we love it. Project management and task assignment are excellent. We can customize our notifications for ongoing perpetual projects or a single task. I also love the reporting per incident it gives us. It tells me if I have a particular agent who may be overwhelmed or struggling to close service records.

Fantastic Customization

Overall Satisfaction with SysAid