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Manage the service in all the areas of your enterprise quickly.
May 28, 2020

Manage the service in all the areas of your enterprise quickly.

Paul Alejandro Hernandez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SysAid

SysAid is used to attend to the customers and is used for the support department.
  • Customization.
  • Easy to deploy.
  • Personalization of the interfaces.
  • Look and feel of some sections.
  • Dashboard customization.
  • Translation of the entire interface.
  • Reduce the time to attend and close the tickets.
  • With the mobile application you can use SysAid on the road.
  • Real time KPI measurement.
Price and ease of deployment.
Because it has a chat to give support 24/7.

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

SysAid is very good to manage the service of all the enterprise, not just the IT area.

SysAid Feature Ratings

Incident and problem management
9.1
Organize and prioritize service tickets
10
Expert directory
9
Service restoration
9
Self-service tools
9
Subscription-based notifications
9
ITSM collaboration and documentation
10
ITSM reports and dashboards
8
ITSM asset management
10.0
Asset management dashboard
10
Change management
8.7
Change requests repository
8
Change calendar
9
Service-level management
9

Using SysAid

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • User Self Service Portal
  • Categorization
  • Reports
Yes - Very ease to use and don't need to configure anything to start using.
Very easy to use and understand.