Too great.
March 03, 2021

Too great.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SysAid

SysAid is used by all employes (no students) to adress all problems at school like IT (hard and software) and everything concerning the building like failing electricity, doors, furniture and so on.

Pros

  • Users are informed about the status of their request
  • Double requests can be merged
  • Good overall view for helpdesk staf

Cons

  • A proper dutch translation
  • A method for a more basic install (we don't need all the possibilities)
  • Satisfied users who will make a service call because they know that the problem is taking care off.

Do you think SysAid delivers good value for the price?

Not sure

Are you happy with SysAid's feature set?

No

Did SysAid live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SysAid go as expected?

I wasn't involved with the implementation phase

Would you buy SysAid again?

Yes

As said, [SysAid is] a great tool for us but also complicated because of the loads of possibilities (like incident, change, problem) we don't use at all.

SysAid Feature Ratings

Incident and problem management
Not Rated
Organize and prioritize service tickets
Not Rated
Expert directory
Not Rated
Service restoration
Not Rated
Self-service tools
Not Rated
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
Not Rated
ITSM reports and dashboards
Not Rated
ITSM asset management
Not Rated
Configuration mangement
Not Rated
Asset management dashboard
Not Rated
Policy and contract enforcement
Not Rated
Change management
Not Rated
Change requests repository
Not Rated
Change calendar
Not Rated
Service-level management
Not Rated

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