Item: SysAid
Rating: 8
Author: Christos Fakalos

Use Cases and Deployment Scope

SysAid is used across the whole organization. It is our ticketing system for any IT related issue.

Pros and Cons

Easy to use as an end-user
Strong administrator reporting
Easy to create custom reporting either with native tools and/or linking SysAid DB to a BI tool

Workflow has been improved already but for sure it can be even better
Handling supporting documentation in case of auditing

Return on Investment

We have never estimated ROI

Key Insights

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

Other Software Used

SAP Access Control, SAP Analytics Cloud

Likelihood to Recommend

End-users can easily create a ticket and follow-up. IT users, in case the solution for a ticket is linked to our ERP system (SAP), need to have some kind of link to the relevant SAP change requests.

SysAid - the tool that helps me in every day business

Overall Satisfaction with SysAid