SysAid
October 15, 2025

SysAid

Juan Diego Londono Toro | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Help Desk

Overall Satisfaction with SysAid

We use it for asset management and ticketing service for all IT needs.

lo usamos para la gestión de activos y el servicio de tickets para todas las necesidades de TI

Pros

  • asset management
  • help desk
  • deployment

Cons

  • agility in implementation
  • attention times and channels
  • specialized support
  • Excellent app for team System
  • the negotiation was fast and with trained personnel
  • when SysAid was implemented it was done in quick time
  • the support they provide us is excellent and with highly trained people
  • They could improve the licensing so that it was longer
We greatly improved attention times and escalations to the created categories, it is very dynamic in the configuration

Mejoramos mucho los tiempos de atención y los escalamientos a las categorías creadas, es muy dinámico en la configuración
The implementation process was quick and we were able to consolidate asset information in a very short time.

El proceso de implementación fue rápido y pudimos consolidar la información de los activos en muy poco tiempo.
We have only evaluated the SysAid tool

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

It is very suitable for streamlining help desk processes, it limits the number of agents in the basic version, reports can be configured and exported quickly at the moments when decisions can be made. In the company, the service channels that are configured from SysAid have been improved, we are really very happy with this solution.

Es muy adecuado para agilizar los procesos de mesa de ayuda, limita la cantidad de agentes en la versión básica, los reportes se pueden configurar y exportar rápidamente en los momentos en que se pueden tomar decisiones, En la empresa, los canales de atención que se configuran desde SysAid tienen mejorado, estamos realmente muy contentos con esta solución.

This review was originally written in Spanish and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.

SysAid Feature Ratings

Incident and problem management
9.9
Organize and prioritize service tickets
10
Expert directory
9
Service restoration
10
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
ITSM asset management
8.0
Configuration mangement
8
Asset management dashboard
8
Policy and contract enforcement
8
Change management
9.0
Change requests repository
9
Change calendar
9
Service-level management
9

Comments

More Reviews of SysAid

  1. Home
  2. IT Service Management (ITSM) Tools
  3. SysAid Reviews
  4. User Review of SysAid