Item: SysAid
Rating: 10
Author: Ander Valle

Overall Satisfaction with SysAid

Use Cases and Deployment Scope

In our case, SysAid helps us manage all company incidents, as well as automatically handle onboarding and offboarding processes through rules. It also keeps us up-to-date with asset monitoring and software and operating system updates. Furthermore, thanks to its integration with Azure, it helps us effectively manage our Active Directory in the cloud. Currently, we are working extensively on feeding data to our internal chatbot and environment data pool to further facilitate the resolution of recurring incidents. These processes allow the IT team to focus solely on the most critical incidents, freeing up more time for new tasks and projects. Ultimately, SysAid greatly simplifies the daily work of both end users and IT administrators.

En nuestro caso SysAid nos ayuda a llevar toda la gestion de incidentes de la empresa ademas de gestionar automaticamente mediante reglas procesos de onboarding y offbording, llevar al dia la monitorizacion de los activos y de las actualizaciones tanto de software como de sistema operativo, tambien nos ayuda a tener una buena gestion de nuestro directorio activo en la nube gracias a la integracion con Azure, actualmente estamos trabajando mucho con la alimentacion al chatbot interno y el datapool de datos del entorno para facilitar aun mas la resolucion de incidentes recurrentes estos procesos ayudan a que el equipo de IT se centre unicamente en los incidentes mas relevantes teniendo mas tiempo para tareas y proyectos nuevos. En definitiva SysAid nos facilita mucho el trabajo diario tanto a los usuarios finales como a los administradores IT.

Pros and Cons

Pros

Integrations with Microsoft
Incident/Request/Change/Problem Management
Asset Self-Detection
Scaling rules, routing, email.
Integraciones con Microsoft
Gestion de Incidentes/Solicitudes/Cambios/Problemas
Autodeteccion de Activos
Reglas de escalado,enrutamiento,email.

Cons

Internal Report Management.
Custom fields
Automatic asset detection through subnetwork searches.
Gestion de Informes internos.
Campos personalizados
Autodeteccion de activos mediante busquedas por subredes.

Return on Investment

Process automation
Prioritize incidents
Remove unnecessary licenses
Automatización de procesos
Priorizar incidencias
Eliminar licencias innecesarias

Alternatives Considered

I hadn't used any of these tools before, so I can't compare them to SysAid. However, I can say that we chose SysAid because of its ease of implementation, its incident management capabilities, its fully configurable AI, and the addition of software license management, which was something we found difficult to keep organized by date. Once we selected the tool, we were pleasantly surprised by the number of integrations with useful applications like Azure and Teams.

No utilice ninguno anteriormente por tanto no puedo compararlos con SysAid, lo que si puedo decir es que seleccionamos SysAid por la facilidad de implementación la capacidad de la gestion de incidentes, por tener una IA completamente configurable y ademas añadir la parte de la gestion de licencias de software que tanto nos costaba tener organizada en fechas.Una vez elegida la herramienta nos sorprendio gratamente al ver la cantidad de integraciones con aplicaciones utiles como Azure o Teams.

Key Insights

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

Other Software Used

Microsoft 365, Workato, Zapier

Likelihood to Recommend

In our case, SysAid helps us manage all company incidents, as well as automatically handle onboarding and offboarding processes through rules. It also keeps us up-to-date on asset monitoring and software and operating system updates. Furthermore, thanks to its integration with Azure, it helps us effectively manage our Active Directory in the cloud. Currently, we are working extensively on feeding data to our internal chatbot and the environment's data pool to further facilitate incident resolution. These recurring processes allow the IT team to focus solely on the most critical incidents, freeing up more time for new tasks and projects. Ultimately, SysAid greatly simplifies the daily work of both end users and IT administrators.

En nuestro caso SysAid nos ayuda a llevar toda la gestión de incidentes de la empresa además de gestionar automáticamente mediante reglas procesos de onboarding y offbording, llevar al día la monitorización de los activos y de las actualizaciones tanto de software como de sistema operativo, también nos ayuda a tener una buena gestión de nuestro directorio activo en la nube gracias a la integración con Azure, actualmente estamos trabajando mucho con la alimentación al chatbot interno y el datapool de datos del entorno para facilitar aún más la resolución de incidentes. recurrentes estos procesos ayudan a que el equipo de TI se centre unicamente en los incidentes mas relevantes teniendo mas tiempo para tareas y proyectos nuevos. En definitiva SysAid nos facilita mucho el trabajo diario tanto a los usuarios finales como a los administradores de TI.

This review was originally written in Spanish and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.

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